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Feb 9, 2016 12:44 PM in response to Pofosuby gail from maine,What troubleshooting steps have you tried? See this support article for help:
Use Touch ID on iPhone and iPad - Apple Support
The very bottom of the article has information about issues you may encounter and how to troubleshoot them.
BTW - this is a user to user technical support forum, so we have no vested interest in what type of device you use.
Cheers,
GB
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Feb 10, 2016 6:21 AM in response to Pofosuby gail from maine,No need to get snippy - take it to Apple to have it looked at. Beyond the help we have tried to give you, there is not a lot more we can do remotely....
GB