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Reinstalling El Capitan

Hi Mac Community

> have a mac book pro 2011 (just replaced the hard drive) running El Capitan;

> have M/S Word / Excel for Mac Version 15.18;

> Applications are closing randomly (can provide screen shots of error reports);

> Thought re-installing El Capitan might help;

> Re-booted to OS X Utilities but the reinstallation is for Lion not El Capitan


Any help, advice, assistance would be appreciated

Regards Brian (average user)

MacBook Pro, Mac OS X (10.4.11)

Posted on Feb 9, 2016 3:19 PM

Reply
3 replies

Feb 9, 2016 3:59 PM in response to Decuss

Sounds like you restarted in Internet Recovery (Command+Option+R) or if you did start in Recovery Mode (Command+R) your El Capitan Recovery HD is missing or corrupt. You can open Terminal then type diskutil list (see below examples) to see if there is a Recovery HD. If there isn't, all you need to do is launch the App Store then the Purchases tab to re-download El Capitan and reinstall it. This will recreate a Recovery HD. Do a system back up first. Reinstalling OS X over itself will not harm your data, user accounts, apps or setting.


Example 1

$ diskutil list

/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *251.0 GB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage Macintosh HD 250.1 GB disk0s2

3: Apple_Boot Recovery HD 650.0 MB disk0s3

/dev/disk1 (internal, virtual):

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS Macintosh HD +249.8 GB disk1

Logical Volume on disk0s2

7E3907BC-A632-409B-8CBC-6C4A2C405913

Unencrypted


Example 2

/dev/disk2 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *128.0 GB disk2

1: EFI EFI 209.7 MB disk2s1

2: Apple_HFS Test OSX 127.2 GB disk2s2

3: Apple_Boot Recovery HD 650.0 MB disk2s3

Feb 9, 2016 4:07 PM in response to Decuss

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Feb 11, 2016 7:40 PM in response to Linc Davis

Apologies for the delay the site was down yesterday.....


Update

Ran Step 1 - seems more stable with using MS Word and Excel for Macs; and

Ran Step 2 - was more stable, again with MS Word and Excel for Macs.


Then rebooted in normal mode and opened the MS applications, again found them closing randomly so following your logic (was it the account) checked the online MS account and found the applications were installed twice (once prior to the hard drive being replaced, then post replacement) so cancelled one of the installations and mostly stability has returned.


Thanks for your assistance.


Regards Brian

Reinstalling El Capitan

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