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I cannot get into my Apple ID to correct my birth date

Need to change some details in my Apple ID. Won't accept my answers to the questions. I have reset password so that's ok now I need to reset my birth date but it wont accept the answers to the questions

iMac, OS X Yosemite (10.10.5), iPad/Mac Pro/iPhone 6 plus

Posted on Feb 9, 2016 3:50 PM

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1 reply

Feb 9, 2016 10:37 PM in response to annefromkiama

If you have a verified rescue email address on your account (an additional/alternate email address is different) then you can use that to reset your questions : If you forgot the answers to your Apple ID security questions


If you don't have a rescue email address you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : About your Apple ID email addresses - Apple Support

I cannot get into my Apple ID to correct my birth date

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