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Helpful answers
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Feb 10, 2016 1:51 AM in response to Sellers664by lllaass,Do you have iTunes 12.3? You need that version and that requires Win 7 or later.
Next
First:
iTunes: Fix iPhone or iPod Not Detected in Windows 10
next try
iPhone, iPad, or iPod not recognized in iTunes for Windows
- I would start with
Remove and reinstall iTunes and related software components for Windows 7 and later
- New cable and different USB port
Also see:
iPod not recognised by windows iTunes - ASC
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem