Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New iPad Air 1 screen freezing IOS 9.2.1

The iPad that I purchased last week has an intermittent screen freeze. If you restart it, by pressing the HOME and ON/OFF buttons it will reset and work for a short period of time but then the screen freezes i.e. you can not select any of the icons on the Home Page. Do I have a faulty device?

iPad Air, iOS 8.1

Posted on Feb 9, 2016 4:20 PM

Reply
Question marked as Best reply

Posted on Feb 13, 2016 12:01 PM

I have the same problem with both an iPad Air 2 and iPhone 6. The iPad can go through many freeze/reboot cycles, and then is OK for several hours before the problem repeats. Sometimes after a reboot it goes straight to the home screen, bypassing the PIN/fingerprint reader.

1 reply

New iPad Air 1 screen freezing IOS 9.2.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.