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Murph97

Q: New iPad Air 1 screen freezing IOS 9.2.1

The iPad that I purchased last week has an intermittent screen freeze. If you restart it, by pressing the HOME and ON/OFF buttons it will reset and work for a short period of time but then the screen freezes i.e. you can not select any of the icons on the Home Page. Do I have a faulty device?

iPad Air, iOS 8.1

Posted on Feb 9, 2016 4:20 PM

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Q: New iPad Air 1 screen freezing IOS 9.2.1

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  • by dbnelson99,Helpful

    dbnelson99 dbnelson99 Feb 13, 2016 12:01 PM in response to Murph97
    Level 1 (5 points)
    Feb 13, 2016 12:01 PM in response to Murph97

    I have the same problem with both an iPad Air 2 and iPhone 6.  The iPad can go through many freeze/reboot cycles, and then is OK for several hours before the problem repeats.  Sometimes after a reboot it goes straight to the home screen, bypassing the PIN/fingerprint reader.