Mac is constantly disconnecting from wifi?

Question

Mac is constantly disconnecting from wifi?

So I bought a 13" mac book pro four days ago and it's been disconnecting from the internet about once every 2-10 minutes. It freezes constantly and pin wheels frequently for long periods of time when I have two or three things open. My iPhone hasn't lost connection with the wifi either, because when my mac disconnects my iPhone (running only on wifi) has no problem. This is the first mac I have ever bought and I am really frustrated because I have no idea what the issue is.

Also, how do I keep my photos from uploading to my mac? I deleted all of the pictures, but they keep uploading instantly. Is there a way to stop iCloud from uploading without deleting my entire photo stream in my phone? Even when I delete them (on my mac) and delete the recently deleted it still shows something like 2 gigs of photos on my mac hard drive.

Sorry in advanced if these are all silly questions; i'm new.

MacBook Pro with Retina display, version 10.11.13

Posted on Feb 9, 2016 3:42 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Feb 9, 2016 3:54 PM in response to alaskaslabyrinth

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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