Virus Help

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Level 1

0 points

Virus Help

Hello

I'm not sure what's wrong with my macbook air running OS X version 10.9.5, but whenever I try to open a video playing application called VLC, my AVG antivirus software says I can't because of a file in Volumes/vlc2.2.2/VLC.app/Contents/Frameworks/sparkle.framework/versions/a/Spark le. Now I know I shouldn't have an AVG antivirus because there's no point, but I don't want to use the program just incase, and I have seen a couple articles online about it, but I don't know how bad it is, or how to get rid of it. So if anyone has any information about this problem, please let me know

MacBook Air, OS X Mavericks (10.9.5)

Posted on Feb 9, 2016 5:11 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Feb 9, 2016 6:03 PM in response to WavyGinger

You asked a related question a few months ago. The answer isn't going to change. You'll either have to get rid of AVG, put up with what it does, or refer to its developer for support.

Please remove "AVG Antivirus" by following the instructions on this page. To remove the free version of the product, you may have to download the installer from here.

Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

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Answer 2

WavyGinger Author

Level 1

0 points

Feb 10, 2016 12:33 PM in response to Linc Davis

Thank you very much for your help, but I was just wondering if anyone has heard anything about this "Sparkle" file that I've seen appearing, as I've seen posts online about how this can be a serious problem.

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