tharri67

Q: iMessage Continuity not working for certain people

I have been using the continuity feature on my macbook to continue iMessage conversations with other iPhone users. Recently, it has quit allowing me to receive messages from certain people. I can still send them a text from my macbook, but it shows up green like an SMS message. Additionally, when they respond, the messages come to my iPhone, but are NOT showing up on my macbook. Any suggestions?

 

I've already tried signing out of the iMessaging service on my macbook and signing back in, and am able to receive some people's messages on my macbook..

 

I'm running Yosemite 10.10.5 right now.

 

Thanks in advance for help!!

MacBook Pro (Retina, 13-inch, Mid 2014), iOS 9.2.1

Posted on Feb 9, 2016 5:21 PM

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Q: iMessage Continuity not working for certain people

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 10, 2016 12:48 PM in response to tharri67
    Level 9 (73,006 points)
    Applications
    Feb 10, 2016 12:48 PM in response to tharri67

    Hi,

     

    Green Outgoing items are SMS if the only active account in Messages > Preferences > Accounts is the iMessages one.

     

    This requires that the iPhone is set to have the Messages App on and set to do SMS if the iMessages cannot be sent.

    Then the Apple ID has to be linked so that the iPhone number is an option on the Mac (after you accept the pop up).

     

    The iPhone then needs to be on the LAN that the Mac is on so that the "pairing" between the iPhone and Mac fro SMS (Text Forwarding) can be enabled.

     

    AS the Mac can send green items is seems the Link between the to is at least partially working.

    The fact that incoming SMS items don't get from the iPhone to the Mac suggest the issue is with the Text Forwarding Link.

     

    I would check the settings on both Mac and iPhone.

    If it appears "normal" in Text Forwarding I would end the Link with the Mac and then Reset that portion. (turn Off text Forwarding so that when you turn it On again it makes a new code appear on the Mac).

     

     

     

     

    3Sigcopy2.png

    8:48 pm      Wednesday; February 10, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by tharri67,

    tharri67 tharri67 Feb 22, 2016 7:46 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 22, 2016 7:46 PM in response to Ralph Johns (UK)

    Ralph,

    I tried unlinking the "Text Forwarding" to no avail.

     

    Then I deleted my Apple Account from all three of my apple products and re-signing in.

     

    That's still not fixing it. Any other recommendations?

     

    Thank you!!!

  • by tharri67,

    tharri67 tharri67 Feb 22, 2016 7:48 PM in response to Eric Root
    Level 1 (0 points)
    Feb 22, 2016 7:48 PM in response to Eric Root

    Eric -

    I tried each of those to the best of my abilities (considering the menu options aren't the same from those older articles.) Do you have any further suggestions? It still isn't working properly.

     

    Thanks!!

  • by Eric Root,

    Eric Root Eric Root Feb 23, 2016 9:56 AM in response to tharri67
    Level 9 (70,250 points)
    iTunes
    Feb 23, 2016 9:56 AM in response to tharri67

    You are welcome. You will get much better help from Ralph than me. I'm down to guessing what to try next.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 23, 2016 1:18 PM in response to tharri67
    Level 9 (73,006 points)
    Applications
    Feb 23, 2016 1:18 PM in response to tharri67

    Hummm,

     

    You mention Continuity in your first post.

    I recently came across a post where this might have been set whilst the two Messages app had not been set up to link in the first place:-

    Re: Re: Messages icon on Mac next to doc

     

    Lets check how you set things up.  (in the order the features arrived).

    1) Enable the iPhone for Messages (allows it to send blue iMessages to Apple IDs and to iPhone Numbers that are registered).

    2) Enable the SMS option is case you are sending to non iPhone.

    3) Enable the Mac version by adding the Apple ID.  (it can then send blue iMessages to iPhone Numbers and Apple IDs that are registered0
    Option - test send and iMessages in each direction

     

    4) Add the Apple ID to the iPhone.  This allows iMessages sent to either ID/Number to appear on all the devices listing both items.

    Adding it to the iPhone triggers a pop up on the Mac version that you accept to show the iPhone Number there.

     

    5) Enable the Text Forwarding to get the iPhone to send SMS item on to the phone.

    The iPhone has to have WiFi on for this and have joined the LAN the Mac is on.

    Enabling the Forwarding triggers the slide out pane with the Code Number to appear on the Mac which you have to enter back on the iPhone before closing the Forwarding option.

     

    Resetting this to "force" a new Code to appear can take several goes before it "releases" the Mac from the previous set up.

     

    6) Continuity/Handoff

    Only certain Macs can do this and it also has to be on at least Yosemite

    See this Doc OS X Yosemite: Pick up where you left off with Handoff

    My Mid 2011 iMac i5 21" cannot do this and I do tend to forget about it.

     

    As I have stated it is probably the last "feature" to be added to the iMessages/SMS linking but as I suggest in the other thread I have not heard of it being set up without going through the other settings but I do think it s possible.

     

    If it still is not obvious where the issues is I would consider resetting everything from scratch.

    Sign out of the Apple ID on the iPhone and then set it to Airplane Mode.
    Sign Out on the Mac and close the app.

    After a couple of Minutes go back to the Messages setting on the iPhone and wait from the number to Verify.

    Add back the Apple ID on the Mac version.

    Once the Number has verified test and iMessages specifically addressed to the Apple ID.

    Return the iMessages from the Mac.

    If that works add back the Apple ID on the iPhone.

     

    Accept the Pop ups on the Mac about what the iPhone Is using.

    Enable Text Forwarding (SMS).

     

    Enable Handoff where required.

     

     

     

    3Sigcopy2.png

    9:18 pm      Tuesday; February 23, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad