App Store: Why should I provide/update payment information installing a free app?

Question

App Store: Why should I provide/update payment information installing a free app?

I was installing a free app from the Store and was requested to update payment information. Basically App Store was correct - the card, I registered in the Store, had been expired, but I was installing a free app and I was not able to complete the installation (didn't have a new card with me). I really think it wasn't a good time to update that info. Is there any workaround for this so I can complete the installation without registering a new card?

Mac Pro, OS X El Capitan (10.11.3)

Posted on Feb 9, 2016 11:28 PM

Reply

Answer 1

AppleJoe

Community Manager

Feb 11, 2016 7:42 AM in response to eugenfromminsk

Greetings eugenfromminsk,

Thanks for using the Apple Support Communities!

I understand that you were prompted to update your payment method while downloading a free app, but didn’t have the new credit card with you to update the information.

As a temporary measure, you can choose “None” as your payment method. This will allow you do still download free applications and perform your updates. You can also leave “None” selected in your payment information as long as you choose if you would rather not have a card associated with your account.

Change or remove your Apple ID payment information - Apple Support

If “None” is not an option, read over the following article as it describes a few different reasons on why you may not be seeing that option.

Why can’t I select None when I edit my Apple ID payment information? - Apple Support

Have a great day!

Reply

Answer 2

Feb 22, 2016 8:25 AM in response to AppleJoe

Thanks for the reply. You described my issue correctly. I tried 'None', but it disables button 'Done' and I can't get to the next screen 😕.

Reply

Answer 3

AppleJoe

Community Manager

Feb 22, 2016 9:06 AM in response to eugenfromminsk

Thank you for replying with this information. Because you are still unable to select “None” and continue with the changes, I suggest contacting AppleCare directly. Contacting Apple Support will allow us to look into this situation further so that we can provide you the best support possible.

Contact Apple Support - Apple Support

Cheers!

Reply