Q: touchscreen is not working properly

Hi LYangSG,

If you are having issues with the touch screen on your iPhone 6, follow the steps below for assistance:

If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch

If your touchscreen responds slowly, inconsistently, or doesn't respond at all, follow these steps.

Check your touchscreen

Make sure that your hands are clean and dry, then try these steps:

1. If you have a case or screen protector on your device, try removing it.
2. Clean the screen with a soft, slightly damp, lint-free cloth.
3. Unplug your device.
4. Restart your device. If you can't restart it, you can force restart your device.

If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.

Adjust your settings for 3D Touch

If you have an iPhone 6s or later that isn't responding properly to 3D Touch presses, you can adjust the settings:

1. Go to Settings > General.
2. Tap Accessibility > 3D Touch.
3. Then adjust the sensitivity of the setting.

Get more help

• Find out what to do if your screen doesn't rotate.
• If your screen is cracked or shattered, set up repair service for your iPhone or iPad.

Last Modified: Nov 11, 2015