iTunes crashes on launch everytime - El Capitan

Question

Level 1

0 points

iTunes crashes on launch everytime - El Capitan

Yesterday I synced and backed up my iPhone 6 with iTunes. The next day iTunes immediately crashed on launch producing an error report similar as the one below. Ever since I have not been able to launch iTunes without it immediately crashing. I only use iTunes for backup and occasionally transferring audiobooks to my iPhone.

It have the latest iTunes version: 12.3.2 (12.3.2.35) on OS X 10.11.3 (15D21).

My actions leading up to the crash:

sync and backup op iPhone (via cable).
ran CCleaner with 'iTunes' checked to clean.
removed DivX from my Mac.

What I've tried so far to fix it, and unfortunately didn't work:

Restarted Mac... obviously
Reinstalled iTunes with the installer package.
Booted in Safe mode and launched iTunes from there.
Removed all iTunes preference (.plist) files from the Application data user folder.
Created new iTunes library by booting with option key pressed.
Restored from previous iTunes library.
Repaired Disk Permissions (via Terminal).

After those attempts I now get a dialog stating the following:

"The last time you opened iTunes, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?"

Which of the two options "Don't Reopen" and "Reopen" I select doesn't matter, the crash still occurs.

What did work: created new user and launched iTunes successfully from that account. Unfortunately this is not workable solution for me.

I hope someone can help me with this problem.

----

ERROR REPORT: http://pastebin.com/2gRZCG0C

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 10, 2016 2:56 AM

Reply

Answer 1

Lexiepex

Level 6

14,102 points

Feb 10, 2016 3:11 AM in response to wouter91

Wouter, I think that CClean messed up iTunes.

CClean is working reasonably well on Windows, but such apps should not be used on Macs. I propose to uninstall it.

(zulke programma's zijn rotzooi op de mac).

Dit helpt wellicht na de complete uninstall van CClean:

download the OSX Combo Update:

Download OS X El Capitan 10.11.3 Combo Update

install it, it should fix the compromised system files (iTunes is part of OSX).

Lex

Reply

Answer 2

wouter91 Author

Level 1

0 points

Feb 10, 2016 4:29 AM in response to Lexiepex

Thanks for the quick reply. I have removed CCleaner (yeah, it's crap, I agree with you there) and installed the Combo update. Unfortunately this didn't resolve the issue: iTunes still crashes when launched. The dialog about reopening windows is also still there.

Here you can find the new error report: http://pastebin.com/zfJ0zmT0

Reply

Answer 3

Lexiepex

Level 6

14,102 points

Feb 10, 2016 5:05 AM in response to wouter91

Reading those listings is not my forte....

Do you have the same issue when you disconnect all external equipment?

Maybe you download and install iTunes again:

http://www.apple.com/itunes/download/

Reply

Answer 4

wouter91 Author

Level 1

0 points

Feb 10, 2016 5:45 AM in response to Lexiepex

The issue remains when everything is disconnected; it is the same situation in which the issue was discovered.

I have tried reinstalling iTunes in the first go, but despite a successful installation the problem remains...

I think that some sort of corruption has been done on a user level. Reinstalling the application both via the Combo update as the individual app installer didn't resolve any issues. Being able to use iTunes as a different user tells me the problem is not with the application itself.

Hopefully you or someone else has some other ideas regarding this matter.

Reply

Answer 5

Lexiepex

Level 6

14,102 points

Feb 10, 2016 6:05 AM in response to wouter91

Seems correct the issue is not with iTunes.

Since you had CClean, is there any tool, app, keeper, cleaner, or such on your mac?

Or better still, download Etrecheck from etrecheck.com.

Post the list here: there will not be any personal information in it.

Reply

Answer 6

wouter91 Author

Level 1

0 points

Feb 10, 2016 6:48 AM in response to Lexiepex

I have no other cleaning or optimizing apps running on my mac. As for CCleaner, hadn't used it in ages, remnant of the early days ...regrets.

Here is my EtreCheck report:

Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro - model: MacBookPro11,5

1 2,8 GHz Intel Core i7 CPU: 4 cores

16 GB RAM

Video Information:

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro - VRAM: (null)

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 4.4.3 - SDK 10.11

AirPlay: Version: 2.0 - SDK 10.11

AppleAVBAudio: Version: 403.4 - SDK 10.11

InstantOn: Version: 8.0.4 - SDK 10.8

iSightAudio: Version: 7.7.3 - SDK 10.11

Startup Items:

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

System Software:

OS X 10.11.3 (15D21) - Uptime: 0 days 2:17:6

Disk Information:

APPLE SSD SM0512G disk0 : (500,28 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

disk0s2 (disk0s2) <not mounted>: 499,42 GB

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Display)

Apple Inc. Apple Thunderbolt Display

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple, Inc Apple Keyboard

Apple Inc. Display Audio

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt Display

Kernel Extensions:

com.checkpoint.cpfw (1.0 - SDK 10.6)

Problem System Launch Daemons:

[failed] com.apple.logd.plist

[loaded] org.postfix.newaliases.plist

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.agsservice.plist

[loaded] com.adobe.ARMDC.Communicator.plist

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist

[loaded] com.adobe.fpsaud.plist

[loaded] com.checkpoint.epc.service.plist

[loaded] com.disconnect.networklistener.plist

[loaded] com.google.keystone.daemon.plist

[invalid] com.iOSinstaller.updd.plist

[loaded] com.microsoft.autoupdate.helpertool.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.microsoft.office.licensingV2.helper.plist

[loaded] com.omnigroup.OmniSoftwareUpdate.OSUInstallerPrivilegedHelper.plist

[loaded] com.oracle.java.Helper-Tool.plist

[loaded] com.paragon.ntfs12.refresh.plist

[loaded] com.rogueamoeba.instanton-agent.plist

[loaded] net.sourceforge.MonolingualHelper.plist

[loaded] org.cindori.TEAuth.plist

[invalid] org.virtualbox.startup.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.AdobeCreativeCloud.plist

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist

[loaded] com.checkpoint.eps.gui.plist

[loaded] com.checkpoint.eps.upgrader.plist

[loaded] com.citrix.AuthManager_Mac.plist

[loaded] com.citrix.ReceiverHelper.plist

[loaded] com.citrix.ServiceRecords.plist

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.Logitech.Control Center.Daemon.plist

[loaded] com.oracle.java.Java-Updater.plist

[loaded] com.paragon.updater.plist

[loaded] com.synology.SynoSIMBL.plist

[loaded] com.synology.SynoSIMBL_RefreshFinder.plist

[loaded] HWPortCfg.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.imobie.silentcleanserver.plist

[loaded] com.spotify.webhelper.plist

[loaded] com.synology.CloudStation.plist

[loaded] com.synology.CloudStationDrive.plist

[loaded] com.valvesoftware.steamclean.plist

User Login Items:

iTunesHelper

Scroll Reverser

GrowlHelperApp

Microsoft Database Daemon

Moom

AdobeResourceSynchronizer

Google Chrome

Google Photos Backup

XtraFinder

SecureClient

3rd Party Preference Panes:

Flash Player

FUSE for OS X (OSXFUSE)

Growl

Java

MenuMeters

Paragon NTFS for Mac ® OS X

Perian

Internet Plug-ins::

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8

Flash Player: Version: 20.0.0.306 - SDK 10.6

DivX Web Player: Version: 3.5.0.5 - SDK 10.10

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8

Unity Web Player: Version: UnityPlayer version 3.1.0f4

iPhotoPhotocast: Version: 7.0

PepperFlashPlayer: Version: 20.0.0.286 - SDK 10.6

QuickTime Plugin: Version: 7.7.3

FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6

CitrixICAClientPlugIn: Version: 12.1.0 - SDK 10.10

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9

Silverlight: Version: 5.1.20913.0 - SDK 10.6

MeetingJoinPlugin: Version: (null) - SDK 10.6

OVSHelper: Version: 1.1

Google Earth Web Plug-in: Version: 6.1

Default Browser: Version: 601 - SDK 10.11

SharePointBrowserPlugin: Version: 14.5.5 - SDK 10.6

SquareClock_Production_HBMV1: Version: e0648a0001d11156

JavaAppletPlugin: Version: Java 8 Update 73 build 02 Outdated! Update

OfficeLiveBrowserPlugin: Version: 12.2.8

User Internet Plug-ins::

Picasa: Version: 1.0

Bad Fonts:

None

Old applications:

1Password: Password Manager and Secure Wallet: Version: 35.0.1916.153 - SDK 10.6

/Users/wouter.kersteman/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_aomjjhallfgjeglblehebfpbcfeobpgk/Default aomjjhallfgjeglblehebfpbcfeobpgk.app

AAM Registration Notifier: Version: 7.0.0.485 - SDK 10.7

/Applications/Utilities/Adobe Application Manager/P6_new/AAM Registration Notifier.app

AAM Registration Notifier: Version: 7.0.0.485 - SDK 10.7

/Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app

AdBlock: Version: 35.0.1916.153 - SDK 10.6

/Users/wouter.kersteman/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_gighmmpiobklfepjocnamgkkbiglidom/Default gighmmpiobklfepjocnamgkkbiglidom.app

Adobe Flash Player Install Manager: Version: 20.0.0.306 - SDK 10.6

/Applications/Utilities/Adobe Flash Player Install Manager.app

Adobe Media Encoder CC 2015: Version: 9.2.0.26 - SDK 10.7

/Applications/Adobe Media Encoder CC 2015/Adobe Media Encoder CC 2015.app

Checker Plus for Gmail™: Version: 35.0.1916.153 - SDK 10.6

/Users/wouter.kersteman/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_oeopbcgkkoapgobdbedcemjljbihmemj/Default oeopbcgkkoapgobdbedcemjljbihmemj.app

Chrome Web Store Payments: Version: 0.1.2.0 - SDK 10.6

/Users/wouter.kersteman/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_nmmhkkegccagdldgiimedpiccmgmieda/Default nmmhkkegccagdldgiimedpiccmgmieda.app

Endpoint Security VPN: Version: 860010008 - OS X 10.7

/Applications/Endpoint Security VPN.app

Google Photos Backup: Version: 1.1.0 - SDK 10.6

/Applications/Google Photos Backup.app

Java 8 Update 65: Version: Java 8 Update 65 build 17 - SDK 10.7

/Users/wouter.kersteman/Library/Application Support/Java/Java 1.8.65.17/Java 8 Update 65.app

Java 8 Update 66: Version: Java 8 Update 66 build 17 - SDK 10.7

/Users/wouter.kersteman/Library/Application Support/Java/Java 1.8.66.17/Java 8 Update 66.app

Java 8 Update 71: Version: Java 8 Update 71 build 15 - SDK 10.7

/Users/wouter.kersteman/Library/Application Support/Java/Java 1.8.71.15/Java 8 Update 71.app

Java 8 Update 73: Version: Java 8 Update 73 build 02 - SDK 10.7

/Users/wouter.kersteman/Library/Application Support/Java/Java 1.8.73.02/Java 8 Update 73.app

LCC Connection Utility: Version: 3.9.0 - SDK 10.7

/Applications/Utilities/LCC Connection Utility.app

LCC Pilot: Version: 1.0.0 - SDK 10.7

/Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCC Pilot.app

LCC Uninstaller: Version: 3.9.0 - SDK 10.7

/Applications/Utilities/LCC Uninstaller.app

Logitech Control Center Daemon: Version: 3.9.0 - SDK 10.7

/Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app

Logitech Device Manager: Version: 3.9.0 - SDK 10.7

/Library/Application Support/Logitech.localized/Logitech Control Center.localized/Device Manager.app

Logitech Registration: Version: 1.03.0008 - SDK 10.7

/Library/Application Support/Logitech.localized/Logitech Control Center.localized/Logitech Registration.app

MRTAgent: Version: 1.1 - SDK 10.7

/Library/SystemMigration/History/Migration-D4B22254-E1E4-4035-BDB0-09CF4B309C5D /QuarantineRoot/System/Library/CoreServices/MRTAgent.app

Magic Actions for YouTube™: Version: 35.0.1916.153 - SDK 10.6

/Users/wouter.kersteman/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_abjcfabbhafbcdfjoecdgepllmpfceif/Default abjcfabbhafbcdfjoecdgepllmpfceif.app

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4

/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4

/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

OmniDiskSweeper: Version: 1.8 - SDK 10.7

/Applications/OmniDiskSweeper.app

OmniGraffle Professional: Version: 5.4.4 - SDK 10.7

/Applications/OmniGraffle Professional 5.app

Paragon Updater: Version: 1.114 - SDK 10.7

/Library/Application Support/Paragon Updater/Paragon Updater.app

QREncoder: Version: 1.5 - SDK 10.6

/Applications/QREncoder.app

SLLauncher: Version: 1.0 - SDK 10.5

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Silverback: Version: 2.6.5 - SDK 10.6

/Applications/Silverback.app

SolidWorks eDrawings: Version: 1.0A - SDK 10.4

/Applications/SolidWorks eDrawings.app

Uninstall DivX for Mac: Version: 1.0.0.51 - SDK 10.6

/Applications/DivX/Uninstall DivX for Mac.app

adobe_licutil: Version: 7.0.1.109 - SDK 10.7

/Applications/Utilities/Adobe Application Manager/P6_new/adobe_licutil.app

adobe_licutil: Version: 7.0.1.109 - SDK 10.7

/Applications/Utilities/Adobe Application Manager/P6/adobe_licutil.app

iPhone Configuration Utility: Version: 3.5 - SDK 10.7

/Applications/Utilities/iPhone Configuration Utility.app

iSkysoft Helper Compact: Version: 2.5.0 - SDK 10.6

/Users/wouter.kersteman/Library/Application Support/Helper/iSkysoft Helper Compact.app

iSkysoft Video Converter: Version: 3.6.1 - SDK 10.6

/Applications/iSkysoft Video Converter.app

{244FD30F-63F1-49B9-9D98-1150FF4FFCB1}: Version: 7.0.0.108 - SDK 10.7

/Library/Application Support/Adobe/Uninstall/{244FD30F-63F1-49B9-9D98-1150FF4FFCB1}.app

Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Destinations:

Timemachine [Network]

Total size: 1

Total number of backups: 36

Oldest backup: 2015-08-25 20:27:29 +0000

Last backup: 2016-02-07 13:14:33 +0000

Size of backup disk: Excellent

Backup size 1 > (Disk size 0 B X 3)

Backup Nedap [Local] (Last used)

Total size: 931.19 GB

Total number of backups: 67

Oldest backup: 2014-10-06 10:08:32 +0000

Last backup: 2016-02-10 10:42:40 +0000

Size of backup disk: Excellent

Backup size 931.19 GB > (Disk size 0 B X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

5% Microsoft Outlook

3% WindowServer

3% Google Chrome

2% EtreCheck

1% Finder

Top Processes by Memory:

524 MB mds_stores

508 MB AdobeAcrobat

262 MB Microsoft Outlook

262 MB Google Chrome

229 MB Finder

Virtual Memory Statistics:

5.83 GB Free RAM

6.04 GB Active RAM

2.46 GB Inactive RAM

1.67 GB Wired RAM

7.00 GB Page-ins

0 B Page-outs

Reply

Answer 7

Linc Davis

Level 10

209,547 points

Feb 10, 2016 8:18 AM in response to wouter91

Please back up all data.

As a test, move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.

Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.

After testing, quit again and put the original library back where it was, replacing the test library. Post your results.

Reply

Answer 8

Lexiepex

Level 6

14,102 points

Feb 11, 2016 2:52 AM in response to wouter91

Indeed I have a lot of remarks to make, most of those have nothing to do with the issue at hand, but in context of cleaning your mac of rubbish and incompatible software and old software that you do not use anymore.

-- Is this the version of Etrecheck you have just downloaded? The latest version is 2.9.3. The one displayed here is a very old version... The new version is much better.

1. first thing to do to make things easier is:

- in SystemPreferences->Users&Groups->LoginItems selct all entries and remove them with the minus sign. Then restart the mac.

2. remove the following:

. Startupdisk->Library->StartupItems: every file that is in there (one).

. Startupdisk->Library->LaunchAgents: HWPortCfg.plist

. Startupdisk->Library->LaunchDaemons: org.cindori.TEAuth.plist, org.virtualbox.startup.plist, com.paragon.ntfs12.refresh.plist

. SystemPreferences-> uninstall Paragon NTFS, leave the Tuxeire NTFS alone for the moment: one is enough.

- then In Finder select your Home folder in the left panel, Finder Menu->View->ShowViewOptions: check "Show Library Folder". Then in your Home folder select the Library folder and delete all files except the two synology plists.

NOW restart the mac.

the situation must be better already.

3. Download the new version of Etrecheck and run it, post the list here.

There is a lot more to do, but I must ask you some questions on what you use.

Lex

Reply

Answer 9

Lexiepex

Level 6

14,102 points

Feb 10, 2016 8:28 AM in response to wouter91

You said: Here you can find the new error report: http://pastebin.com/zfJ0zmT0

Ask Linc to comment on your pastebin list. He knows how to read that.

Reply

Answer 10

remi b

Level 1

0 points

Feb 10, 2016 8:34 AM in response to wouter91

I have a same pb !

Reply

Answer 11

wouter91 Author

Level 1

0 points

Feb 10, 2016 10:41 AM in response to Linc Davis

Hi Linc, tnx for your involvement.

I have moved the iTunes library folder and launched iTunes. Results are the same as before:

Launch iTunes
Dialog pops up asking me to reopen windows
In background visible: iTunes Quick Tour and the iTunes main app window
Click either option
Crash!

Full crash report can be found here: http://pastebin.com/9JFD6pMB

Screenshot:

Reply

Answer 12

wouter91 Author

Level 1

0 points

Feb 10, 2016 10:58 AM in response to Lexiepex

That was indeed a very old version of EtreCheck. I've done my pre-spring cleaning as per instruction and generated a new report with the latest EtreCheck version. It's true that over the years garbage kept piling up... the downside of using Timemachine for migration to new laptops.

Thanks for the clean-up tips. It already made rebooting much faster 🙂

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-10 19:44:05

Download EtreCheck from http://etrecheck.com

Runtime 1:26

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,5

1 2,8 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 53 - SN = D865197Q39XFWLKAY

Video Information:ⓘ

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro

Color LCD 3360 x 2100

System Software:ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (287.14 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online

USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Count: 15

System Integrity Protection status: enabled (Custom Configuration)

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Support]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8) [Support]

[not loaded] com.citrix.kext.gusb (1.0) [Support]

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.1.2) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.1.2) [Support]

[loaded] com.checkpoint.cpfw (1.0 - SDK 10.6) [Support]

[not loaded] com.cmedia.driver.PioneerN70AN50AUSBAudio (2.7.6f4 - SDK 10.9) [Support]

[not loaded] com.nvidia.CUDA (1.1.0) [Support]

~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]

System Launch Agents:ⓘ

[loaded] 159 Apple tasks

[running] 77 Apple tasks

System Launch Daemons:ⓘ

[loaded] 195 Apple tasks

[running] 92 Apple tasks

Launch Agents:ⓘ

[running] com.Logitech.Control Center.Daemon.plist [Support]

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support] [Details]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[loaded] com.checkpoint.eps.gui.plist [Support]

[loaded] com.checkpoint.eps.upgrader.plist [Support]

[loaded] com.citrix.AuthManager_Mac.plist [Support]

[running] com.citrix.ReceiverHelper.plist [Support]

[running] com.citrix.ServiceRecords.plist [Support]

[loaded] com.divx.dms.agent.plist [Support]

[loaded] com.divx.update.agent.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[loaded] com.paragon.updater.plist [Support]

[running] com.synology.SynoSIMBL.plist [Support]

[loaded] com.synology.SynoSIMBL_RefreshFinder.plist [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.checkpoint.epc.service.plist [Support]

[loaded] com.disconnect.networklistener.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] com.omnigroup.OmniSoftwareUpdate.OSUInstallerPrivilegedHelper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.rogueamoeba.instanton-agent.plist [Support]

[loaded] net.sourceforge.MonolingualHelper.plist [Support]

[loaded] One Apple task

User Launch Agents:ⓘ

[running] com.spotify.webhelper.plist [Support]

User Login Items:ⓘ

SecureClient UNKNOWN (missing value)

Other Apps:ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper

[running] com.adobe.acc.AdobeDesktopService.120672.DAE3E364-CD63-4E30-9D9E-0848329286E8

[running] com.adobe.accmac.111072

[running] com.apple.xpc.launchd.oneshot.0x10000000.Google Chrome

[running] com.checkpoint.eps_vpn.ui.229792

[running] com.etresoft.EtreCheck.230112

[loaded] com.fiplab.MemoryCleanHelper

[running] com.fiplab.memoryclean.88672

[running] com.iOSinstaller.updd

[running] com.pilotmoon.scroll-reverser.119072

[running] com.spotify.client.77472

Internet Plug-ins:ⓘ

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

DivX Web Player: Version: 3.5.0.5 - SDK 10.10 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

Unity Web Player: Version: UnityPlayer version 3.1.0f4 [Support]

iPhotoPhotocast: Version: 7.0

PepperFlashPlayer: Version: 20.0.0.286 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

CitrixICAClientPlugIn: Version: 12.1.0 - SDK 10.10 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]

OVSHelper: Version: 1.1 [Support]

Google Earth Web Plug-in: Version: 6.1 [Support]

Default Browser: Version: 601 - SDK 10.11

SharePointBrowserPlugin: Version: 14.5.5 - SDK 10.6 [Support]

SquareClock_Production_HBMV1: Version: e0648a0001d11156

JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

OfficeLiveBrowserPlugin: Version: 12.2.8 [Support]

User internet Plug-ins:ⓘ

Picasa: Version: 1.0 [Support]

Safari Extensions:ⓘ

1Password

AdBlock

Synology Download Station for Safari

3rd Party Preference Panes:ⓘ

Flash Player [Support]

FUSE for OS X (OSXFUSE) [Support]

Growl [Support]

Java [Support]

MenuMeters [Support]

Perian [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.06 GB Disk used: 211.91 GB

Destinations:

Timemachine [Network]

Total size: 1.47 TB

Total number of backups: 36

Oldest backup: 25-8-15 22:27

Last backup: 7-2-16 14:14

Size of backup disk: Adequate

Backup size 1.47 TB > (Disk used 211.91 GB X 3)

Backup Nedap [Local]

Total size: 999.86 GB

Total number of backups: 67

Oldest backup: 6-10-14 12:08

Last backup: 10-2-16 11:42

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 211.91 GB X 3)

Top Processes by CPU:ⓘ

7% Google Chrome

7% WindowServer

4% Google Chrome Helper(10)

3% kernel_task

3% hidd

Top Processes by Memory:ⓘ

1.22 GB kernel_task

1.22 GB Google Chrome Helper(10)

442 MB iTunes

426 MB mdworker(21)

360 MB mds_stores

Virtual Memory Information:ⓘ

5.84 GB Free RAM

10.00 GB Used RAM (3.50 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Feb 10, 2016, 07:33:50 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-193350_[redacted].crash

com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes

Feb 10, 2016, 07:29:04 PM Self test - passed

Feb 10, 2016, 02:38:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143809_[redacted].crash

Feb 10, 2016, 02:37:59 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143759_[redacted].crash

Feb 10, 2016, 02:36:27 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143627_[redacted].crash

Feb 10, 2016, 02:36:06 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143606_[redacted].crash

Feb 10, 2016, 01:42:44 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-134244_[redacted].crash

Feb 10, 2016, 01:36:51 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-133651_[redacted].crash

Feb 10, 2016, 01:36:41 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-133641_[redacted].crash

Feb 10, 2016, 01:27:17 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-132717_[redacted].crash

Feb 10, 2016, 01:22:22 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132222_[redacted].cras h

/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDae mon.app/Contents/MacOS/AdobeCRDaemon

Feb 10, 2016, 01:22:21 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132221_[redacted].cras h

/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCR Daemon.app/Contents/MacOS/AdobeCRDaemon

Feb 10, 2016, 01:13:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131309_[redacted].crash

Feb 10, 2016, 01:12:52 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131252_[redacted].crash

Feb 10, 2016, 01:12:01 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131201_[redacted].crash

Feb 10, 2016, 01:11:13 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131113_[redacted].crash

Feb 10, 2016, 01:11:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131109_[redacted].crash

Feb 10, 2016, 01:10:58 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131058_[redacted].crash

Feb 10, 2016, 01:04:42 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-130442_[redacted].cras h

Feb 10, 2016, 11:34:08 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-113408_[redacted].crash

Feb 10, 2016, 11:31:33 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-113133_[redacted].crash

Feb 10, 2016, 11:05:07 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-110507_[redacted].crash

Feb 10, 2016, 10:56:28 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-105628_[redacted].crash

Feb 10, 2016, 10:56:25 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-105625_[redacted].crash

Feb 10, 2016, 10:22:26 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102226_[redacted].cras h

Feb 10, 2016, 10:22:24 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102224_[redacted].cras h

/Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDa emon.app/Contents/MacOS/AdobeCRDaemon

Feb 10, 2016, 10:22:23 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102223_[redacted].cras h

Feb 10, 2016, 10:20:32 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102032_[redacted].cras h

Feb 10, 2016, 10:20:31 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102031_[redacted].cras h

Feb 10, 2016, 09:38:15 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093815_[redacted].cras h

Feb 10, 2016, 09:38:14 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093814_[redacted].cras h

Feb 10, 2016, 09:24:25 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092425_[redacted].crash

Feb 10, 2016, 09:24:16 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092416_[redacted].crash

Feb 10, 2016, 09:23:39 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092339_[redacted].crash

Feb 10, 2016, 09:23:34 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092334_[redacted].crash

Feb 10, 2016, 09:20:13 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092013_[redacted].crash

Feb 10, 2016, 09:15:22 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-091522_[redacted].crash

Feb 10, 2016, 09:15:17 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-091517_[redacted].crash

Feb 10, 2016, 09:08:31 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-090831_[redacted].crash

Feb 9, 2016, 11:30:04 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-233004_[redacted].crash

Feb 9, 2016, 11:27:45 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232745_[redacted].crash

Feb 9, 2016, 11:27:43 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232743_[redacted].crash

Feb 9, 2016, 11:27:40 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232740_[redacted].crash

Feb 9, 2016, 11:27:39 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232739_[redacted].crash

Feb 9, 2016, 11:27:34 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232734_[redacted].crash

Feb 9, 2016, 11:27:32 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232732_[redacted].crash

Feb 9, 2016, 11:27:27 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232727_[redacted].crash

Feb 9, 2016, 11:27:25 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232725_[redacted].crash

Feb 9, 2016, 11:27:21 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232721_[redacted].crash

Feb 9, 2016, 04:53:41 PM ~/Library/Logs/DiagnosticReports/Asteroid_2016-02-09-165341_[redacted].crash

/Applications/Asteroid.app/Contents/MacOS/Asteroid

Feb 9, 2016, 04:45:21 PM ~/Library/Logs/DiagnosticReports/cloudd_2016-02-09-164521_[redacted].crash

/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

Feb 9, 2016, 04:29:35 PM /Library/Logs/DiagnosticReports/CCleaner_2016-02-09-162935_[redacted].cpu_resou rce.diag [Details]

/Applications/CCleaner.app/Contents/MacOS/CCleaner

Feb 8, 2016, 03:32:39 PM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-02-08-153239_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Reply

Answer 13

Lexiepex

Level 6

14,102 points

Feb 10, 2016 12:24 PM in response to wouter91

OK, we go on.

4. Starting with the SystemPreferences Panel:

-- Flashplayer, this is "holed", use ClickToFlash in Safari extensions: you can choose when to use Flashplayer before it starts:

http://hoyois.github.io/safariextensions/clicktoplugin/

-- Do you really need the NTFS driver? OSX can read NTFS drives but not write. Is it necessary to have NTFS formatted disks? If not uninstall the Fuse for OSX driver. It is not really bad but when not necessary, remove.

-- Growl's compatibility is not so sure, and Apple Notifications is much better, so remove.

-- Java is probably not needed anymore, the Oracle version(8) is not clean, the old Apple(6) Java is not recommended anymore. Remove.

-- Menumeters, not compatible? serves at nothing. Remove.

-- In all modern players/converters all codecs are from Perian now. Perian can go, the codecs are already there. Remove.

Restart after this. We will look for remnants later.

5. Safari extensions (look at Chrome extensions too):

-- Do you really need Sinology Downloader? I don't.

6. Do you need/use Picasa? If yes, let it be; if no, uninstall. Be sure to back up all photos and other files.

7. Uninstall Fiplab MemoryClean, imperative !

8. By now it is time to uninstall Scrollreverser. Perhaps you think you need that little tool (that came about when Lion was introduced) because you use windows computers too; but I never missed it and I use Windows computers too. But basically it is harmless.

9. What do you the iOSinstaller for: everything iOS is iTunes now. UNINSTALL, it is running and my well be the cause of your issue.

Now Restart again.

maybe an new etrecheck list for the next session.

My notes are primarily to get your mac cleaned, and at the same time your iTunes issues will be solved.

In the next cleaning I will ask you questions about new, official and old, unofficial Adobe apps (and keygenerators)..... perhaps they are not any longer in use but there is a lot of rubbish still present.

Also we have to clean the apps/tools that have left extensions in the extensions folders.

Also we have to discuss Checkpoint

Also we have to discuss the modified SIP

Also we have to discuss all those Internetplugins that have to go....

So, happy computing,

Lex

Reply

Answer 14

Linc Davis

Level 10

209,547 points

Feb 10, 2016 12:29 PM in response to wouter91

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Reply

Answer 15

wouter91 Author

Level 1

0 points

Feb 10, 2016 1:23 PM in response to Linc Davis

Step 1: iTunes launches normally when logged in as guest user.

Step 2: iTunes crashes on launch in Safe mode; similar to regular boot. Crash report is created.

Reply