Need help on why IMAC is beach balling

Question

Level 1

0 points

Need help on why IMAC is beach balling

Started after upgrade to El Capitan. Have cleared nvram and reset SMC thru Apple chat. Last step I reloaded IOS-still doing it.

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-10 06:44:33

Download EtreCheck from http://etrecheck.com

Runtime 2:57

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Beachballing

Description:

Nearly everything I do it beachballs-running slow after upgrade

Hardware Information: ⓘ

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1680 x 1050

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about one day

Disk Information: ⓘ

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (713.57 GB free) - 596 errors

Drive failure!

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

Apple Computer, Inc. IR Receiver

Apple Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

~/Library/LaunchAgents/com.kodak.StatisticCollection.plist

One unknown file found. [Check files]

System Launch Agents: ⓘ

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.FolderActionsDispatcher.plist

[killed] com.apple.SafariCloudHistoryPushAgent.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.gamed.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

[loaded] 162 Apple tasks

[running] 63 Apple tasks

11 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[killed] com.apple.audio.systemsoundserverd.plist

[killed] com.apple.findmymac.plist

[killed] com.apple.wdhelper.plist

[loaded] 197 Apple tasks

[running] 88 Apple tasks

3 processes killed due to insufficient RAM

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.kodak.BonjourAgent.plist [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] One Apple task

User Launch Agents: ⓘ

[failed] com.adobe.ARM.[...].plist [Support]

[loaded] com.kodak.KODAK AiO Firmware Updater.plist [Support]

[running] com.kodak.KODAK AiO Software Updater.plist [Support]

[running] com.kodak.StatisticCollection.plist [Support]

User Login Items: ⓘ

None

Other Apps: ⓘ

[running] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck

Internet Plug-ins: ⓘ

FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

Default Browser: Version: 601 - SDK 10.11

RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Support]

PepperFlashPlayer: Version: 20.0.0.286 - SDK 10.6 [Support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 7 Update 21 Check version

User internet Plug-ins: ⓘ

ContentManager: Version: Unknown - SDK 10.5 [Support]

RocketEngine: Version: Unknown - SDK 10.5 [Support]

UploadManager: Version: Unknown - SDK 10.5 [Support]

Safari Extensions: ⓘ

SafariRestore

3rd Party Preference Panes: ⓘ

Flash Player [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

2% WindowServer

1% fontd

1% kernel_task

0% Dock

0% askpermissiond

Top Processes by Memory: ⓘ

501 MB kernel_task

270 MB softwareupdated

119 MB systemstatsd

90 MB mdworker(7)

82 MB Safari

Virtual Memory Information: ⓘ

76 MB Free RAM

3.92 GB Used RAM (1015 MB Cached)

81 MB Swap Used

Diagnostics Information: ⓘ

Feb 8, 2016, 01:29:38 PM Self test - passed

iMac (27-inch Mid 2011), OS X El Capitan (10.11.3)

Posted on Feb 10, 2016 5:20 AM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Feb 10, 2016 6:19 AM in response to debanme

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 2

debanme Author

Level 1

0 points

Feb 10, 2016 10:43 AM in response to Linc Davis

Thank you for the instructions...

2/10/16 12:27:57.635 PM iconservicesagent[4264]: -[ISGenerateImageOp generateImageWithCompletion:] Failed to composit image for descriptor <ISBindingImageDescriptor: 0x7f8fc9f09430>.

2/10/16 12:35:23.899 PM systemstatsd[299]: assertion failed: 15D21: systemstatsd + 6696 [CD85D84C-79E4-3631-883B-C3D877822B93]: 0xa

2/10/16 12:35:40.000 PM kernel[0]: disk0s2: I/O error.

2/10/16 12:36:05.000 PM kernel[0]: disk0s2: I/O error.

2/10/16 12:36:08.000 PM kernel[0]: disk0s2: I/O error.

2/10/16 12:36:10.070 PM systemstatsd[299]: assertion failed: 15D21: systemstatsd + 6747 [CD85D84C-79E4-3631-883B-C3D877822B93]: 0xa

2/10/16 12:37:02.000 PM kernel[0]: disk0s2: I/O error.

2/10/16 12:37:02.734 PM systemstatsd[299]: assertion failed: 15D21: systemstatsd + 6696 [CD85D84C-79E4-3631-883B-C3D877822B93]: 0xa

2/10/16 12:37:21.408 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x1000000e.AppleSpell" tried to hijack endpoint "da (Apple)_OpenStep" from owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell

2/10/16 12:37:22.756 PM sandboxd[1485]: ([8216]) systemsoundserve(8216) deny file-read-metadata /private/var/root

2/10/16 12:38:14.467 PM Safari[257]: tcp_connection_tls_session_error_callback_imp 492 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

2/10/16 12:38:56.000 PM kernel[0]: disk0s2: I/O error.

I tried to get the ones that tended to repeat themselves-tell me if you need more. Thanks.

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Answer 3

Feb 10, 2016 11:37 AM in response to debanme

The first thing you should be doing is backing up your hard drive or trying to get as much data off of it as possible while it's still working. The report from EtreCheck says:

Macintosh HD (disk0s2) / : 999.35 GB (713.57 GB free) - 596 errors

Drive failure!

I think I'd take that seriously, if I were you.

Reply

Answer 4

Linc Davis

Level 10

209,547 points

Feb 10, 2016 12:30 PM in response to debanme

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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