e mail being sent to junk, this is my third attempt at sending this question here it goes, a lot of my e mails are being sent directly to junk mail I have ensured that the e mails in question are on my contact list but still they are sent to junk HOW

Question

e mail being sent to junk, this is my third attempt at sending this question here it goes, a lot of my e mails are being sent directly to junk mail I have ensured that the e mails in question are on my contact list but still they are sent to junk HOW

This is my third attempt at sending this question I have a 27 inch I MAC 2012, 6 mos ago I had to change e mail address and up until 2 mod ago all was ok but now I have e mails going straight to Junk I have verified that their contact in is in my system I have even tagged a few as VIP but they still go to Junk how can I fix this??

iMac (27-inch Mid 2011), iOS 9.2.1

Posted on Feb 10, 2016 5:54 AM

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Answer 1

Duane

Level 10

124,267 points

Feb 10, 2016 6:18 AM in response to Answereneeded1

Which version of Mac OS X are you running?

Have you opened Mail, went to Preferences -> Junk Mail and disabled the option "Enable Junk mail filtering"?

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Answer 2

Feb 10, 2016 8:35 AM in response to Duane

Thanks Duane I just disabled the function I will have to see if it works and sorry a little new to apple not sure how to find what version OS X this is can you assist with this as well?

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Answer 3

Duane

Level 10

124,267 points

Feb 10, 2016 8:37 AM in response to Answereneeded1

Answereneeded1 wrote:

Thanks Duane I just disabled the function I will have to see if it works and sorry a little new to apple not sure how to find what version OS X this is can you assist with this as well?

Click on the Apple in the upper left corner of your screen.
Select "About this Mac"
The version of Mac OS X will be shown in the dialog box which opens.

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Answer 4

Feb 10, 2016 8:52 AM in response to Duane

Again Thanks 10.9.5 is the version

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