Apple support is useless
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Q: Voice calls fading in and out?

I Phone 6s plus 128Gb with IOS9.2.1 (13D15)

 

When on voice calls, people complain that my voice fades in and out to the extent that they cannot hear me at all.

When I use Bluetooth or a headset this does not happen therefor it is not a network or service provider problem.

It improves slightly when using speakerphone

The microphone works perfect with Voice memo so it is not the microphone malfunctioning.

iPhone 6 Plus, iOS 9.2.1

Posted on Feb 10, 2016 8:07 AM

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Apple support is useless

Q: Voice calls fading in and out?

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  • by pedro d,

    pedro d pedro d Feb 11, 2016 12:54 PM in response to Apple support is useless
    Community Specialists
    Feb 11, 2016 12:54 PM in response to Apple support is useless

    Hello there.

     

    It sounds like you've done some good troubleshooting so far in regards to the issue of not being heard during phone conversations. In the interest of making sure we look over all troubleshooting steps, the following article provides some additional steps you may want to review before contacting Apple directly:

     

    Get help with the microphones on your iPhone, iPad, and iPod touch

     

    Get help

    If you still have issues after testing the microphone on your device, try these steps:

    1. Unplug any accessory plugged into the headset jack.
    2. Avoid blocking the microphone and iSight mic with your fingers while holding the device or recording video.
    3. Remove screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.
    4. Clear any debris from the microphones or iPhone receiver. Refer to the user guide for your device on microphone locations.
    5. Restart your device.
    6. Make sure you have the latest version of iOS.

    If you've tried these steps and people still can't hear you on phone or FaceTime calls or Siri doesn’t hear your requests, contact Apple Support.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.

  • by Apple support is useless,

    Apple support is useless Apple support is useless Feb 11, 2016 1:10 PM in response to pedro d
    Level 1 (0 points)
    Feb 11, 2016 1:10 PM in response to pedro d

    I am afraid that all the steps you mentioned goes without saying. No I am not hollding my fingers in front of the microphone. If you read my post you would see there is no debris in the mic because voice memo works perfectly.

    I have removed  the plastic duh?

     

    Ok so now I need to call Apple support

     

    THis is what happned

     

    I call the free number I choose Iphone support I get told by an automated message call your service provider and I get disconnected

     

     

    Please see my username and understand my frustration The problem is Apple software and no ome else

  • by xcesv4c,

    xcesv4c xcesv4c Feb 11, 2016 1:17 PM in response to Apple support is useless
    Level 1 (0 points)
    Feb 11, 2016 1:17 PM in response to Apple support is useless

    I would suggest a factory reset as Apple will not likely help you with this issue unless it is within warranty and you take it to them directly. If the reset doesn't work it's a hardware related issue.

  • by Apple support is useless,

    Apple support is useless Apple support is useless Feb 11, 2016 1:40 PM in response to xcesv4c
    Level 1 (0 points)
    Feb 11, 2016 1:40 PM in response to xcesv4c

    HI

    I have done the factory reset numerous times when I had the problem with the "Finish changing your passcode issue" which was resolved not by Apple but a community member.

     

    My phone is only10 days old. I wish I never upgraded  from iPhone 5s to this problem child