I have tried to get my airPort Express to connect to AirPort extreme via my iphone using the setting app. It finds the express and it knows i have the extreme. I tell it i want to extend my current network and it finds both units but i get and error message " an unexpected error occurred" try again, ihave tried several time but to no avail.
iPhone 6s, iOS 9.2.1
Is your goal to have the Express extend the wireless range of the Extreme using a wireless connection between them? If so, temporarily bring the Express into the same room as the Extreme, and then, use your iPhone's AirPort Utility to try setting them up again. Please post back your results.
I have them both in the same room about 3-4 feet apart. I have tried to start over several times. Do you have any other suggestions? Your assumption is correct I am only trying to extend my wireless net work.
What are the exact models of each of your AirPort base stations?
If you have not tried this.......then it is probably worth a try.
Power off the entire network....all devices.....in any order that you want.
Wait a minute, then power up the modem and let it run a few minute
Power up the next device connected to the modem and let it run a full minute
Keep powering up devices one at a time about a minute apart until the entire network is powered up
Power up the AirPort Express as well and let it run a minute or two
Hold in the reset button on the Express for 5 to 6 seconds, then release
Allow a full minute for the Express to restart to a slow, blinking amber light status
Run the setup again
If still no luck, we really will need the model number of both of the AirPorts.
The Airport express is Model 1392,
the Apple router has no model number as I no longer have the box. the router reads out is 10.0.0.1
The AirPort Extreme is either a "tower" shaped model......or.....it is "flat" or "square" shaped.
If you have the "tower" version, just state that fact.
If you have older "flat" or "square" version, look on the bottom of the device to locate the model number. It is likely embedded in the foam pad base. The model number starts with an "A" followed by four numbers.
Please post back that model number.
As per my last post the Airport Express is Model A1392.
I did some digging and found my router is 10.0.0.1 version 5.6.1.2 and installed on 4/29/2015.
I hope all this helps.
Bob I have a tower that is my basic router and I am try to add the Airport Express to extend my network.
If you tried what I suggested above, and you keep getting the "unexpected error" message, then that is pointing to a defective AirPort Express.
The setup software is generally better on an iPhone and iPad than on a Mac, but if you have a Mac, you could try the setup that way as a last resort. If you have a Mac, do you know what operating system it is using? If not.....click the Apple icon in the upper left corner of the screen, then click About This Mac and post back with the OS X Version number that you see there.
Bob, I have been trying to set it up using my i Phone and that is where I am getting the message. The rest of my equipment is Microsoft . My best bet may be to take the airport express to the Apple store and see if it will find a wireless network. That would prove that it works, Then unplug the tower and take the tower to the store and see if it works correctly. It really should not be this hard.
Before you take the AirPort Express in to the store, try one more time this way.
Power off the iPhone
Power off the AirPort Extreme
Power off the AirPort Express
Wait a minute
Power up the AirPort Extreme
Power up the AirPort Express
Power up the iPhone
Try the setup again
If still no luck, I would call Apple Support and ask them to walk you through over the phone. You have free phone support for 90 days on the Express.
Bob I did as you suggested and all is up and running. Thanks for your help.
Nice work. I guess it's ironic that it was the iPhone that was the culprit in this issue.....but whenever wireless is involved, voodoo is involved as well.
airport express will no connect to airport extreme
