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Syncing iphone with itunes

My new iphone won't sync with my itunes. User uploaded file this is the message I keep receiving. I did check and the latest version of itunes is installed on my macbook as well as my phone. Help!

iPhone 6s

Posted on Feb 10, 2016 7:06 PM

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Posted on Feb 10, 2016 7:24 PM

You probably do not have the needed version of Mac OS in order to update to the latest iTunes.

3 replies

Feb 10, 2016 7:32 PM in response to Megs428

iOS9 on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher. System Update only checks for updates for the current system version you are running but that itself may be out of date. It may or may not be possible to upgrade your computer to the required system:


Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About This Mac". Write down what it says about "version"and report that here. Now continue to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).


You can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11. El Capitan may run slower on older machines and require additional RAM purchase. Doing a big jump in system versions is also more likely to affect old software.


Snow leopard to el capitan, will it cause my macbook to be slow? - https://discussions.apple.com/thread/7412959


Mountain Lion 10.8 purchase link U.S.A. - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion


Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion


Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/


If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.

Syncing iphone with itunes

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