Why can't I download or update my apps without a credit card? I checked for missing payments but I have none. I tried to remove the old card I had but I can't because it says I have a billing problem with a previous purchase but I haven't bought anything in months! I've also cancelled my automatic renewals so I don't know what it could be.
iPhone 6s, iOS 9.2.1
Your best bet is to contact iTunes Support about this. They would be able to tell you what the issue is. As fellow users, we don't have any insight into this kind of issue: iTunes Support WorldWide
Best of luck,
GB
ookay, thank you!
Welcome 🙂
GB
iTunes will give the error message as billing problem with a previous purchase only if previous purchase has an un-paid order.
Pay an unpaid balance in the iTunes Store - Apple Support
See your purchase history in the iTunes Store on a Mac or PC - Apple Support
Until the un-paid order amount is not cleared iTunes will not accept any cards and even you user cant access free apps. Once the un-paid order balance is cleared you will be able to resume purchasing from iTunes Store account.
iTunes gift cards can be used for paying the un-paid order amount. Note - only in computer or MAC you can pay the un-paid order amount using store credit
Do I really need a credit card?
