6121536
Level 1 (0 points)

Q: Very bad quality IPHONE 6s, very bad service

I bought iphone 6s 64 gb 28 december 2015, but 5 february 2016 (some more month) it began spontaneously to run in standby mode for 5 hours from 100% to 0. The phone in the water didn't drop! Before that was the iphone 6 plus, it has been dropped in water, and it still works at the child.

Addressed to an authorized service I was told that traces of corrosion on called the taptic engine, not covered under the warranty.

I asked what it means.

They said that the moisture.

I asked where it is geographically on board.

They said at the top.

I asked where are the cracks through which water can get.

They replied that it was the connector at the bottom and buttons on the side.

Then I asked, if moisture gets through these holes, why in other places there is no corrosion.

There was no reply. They assumed it was from the temperature changes.


Communication video I recorded, I will put it on youtube.


The service was offered to pay half the cost for non-warranty repair.


It is the policy of apple?

To demand money for what you have done poor quality product?

What are these electronics?

You save on the protective composition for the Board?

iPhone 6s, iOS 9

Posted on Feb 10, 2016 10:24 PM

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6121536

Q: Very bad quality IPHONE 6s, very bad service

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  • Helpful answers

  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 11, 2016 12:11 AM in response to 6121536
    Level 7 (25,422 points)
    iPhone
    Feb 11, 2016 12:11 AM in response to 6121536

    Have a look at this help article:

    Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

     

    If your phone has been damaged liquid, Apple can offer you the Out-of-Warranty-Service option to replaced the whole device if you are willing to pay the service fee, which is a reduced price, compared to buying a new phone.

     

     

    Out-of-warranty repair service

    If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
    Read Apple’s Repair Terms and Conditions

    ModelOut-of-warranty service feeBattery service*
    iPhone 6s Plus, iPhone 6 Plus $329

    $79
    *available only if battery
    fails Apple’s diagnostic test
    iPhone 6s, iPhone 6 $299
    iPhone 5s, iPhone 5c, iPhone 5 $269
    iPhone 4s $199
    iPhone 4, iPhone 3GS, iPhone 3G $149

    Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.

    Out-of-warranty pricing varies for Apple accessories such as adapters and Apple iPhone cases. Contact your carrier, Apple, or an Apple Authorized Service Provider for more information.

    copied from: Service Answer Center - iPhone

     

    Apple can't be reached by posting here, this is a user to user forum only. You can let Apple know about your thoughts by suing this link:

    Apple - iPhone - Feedback

  • by 6121536,

    6121536 6121536 Feb 11, 2016 2:47 AM in response to Ingo2711
    Level 1 (0 points)
    Feb 11, 2016 2:47 AM in response to Ingo2711

    Thank you very much )), I can read and red it

    Probably you can read only what you need....

    I wrote "The phone in the water (and other liquid didn't drop! "

     

    So if it happens from temperature changes - it very bad quality - very bad service.

    Bad company

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Feb 11, 2016 5:50 AM in response to 6121536
    Level 9 (58,429 points)
    iPhone
    Feb 11, 2016 5:50 AM in response to 6121536

    6121536 wrote:

     

    Thank you very much )), I can read and red it

    Probably you can read only what you need....

    I wrote "The phone in the water (and other liquid didn't drop! "

    I'm guessing English is not your first language. That sounds very much like the phone DID drop in water but not some other liquid. If you mean "It did not get wet" or "It did not drop in water", please clarify.

  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 11, 2016 5:58 AM in response to 6121536
    Level 7 (25,422 points)
    iPhone
    Feb 11, 2016 5:58 AM in response to 6121536

    Sorry, but the way you have written your statement, this meant to me, that the phone has been dropped into water, not that there has no water been dripping out.

    The part of the "works at a child" also does need more interpretation.