I am having trouble downloading pictures to my new MacBook Pro from an external hard drive. This was supposed to be done by Apple, but it was not. I have downloaded pictures with Apple Care, but cannot transfer all. I am trying to do this by myself, but I'm not doing it. Any and all assistance is appreciated.
MacBook Pro with Retina display, OS X El Capitan (10.11.3)
Hi cmhrochester,
Thanks for visiting Apple Support Communities.
You mention that you're having trouble downloading pictures to your MacBook Pro. It sounds like you're copying them from an external hard drive to your Mac. Do you receive an error message or other alert during the transfer process?
If you're copying the pictures from your external drive to a folder on your Mac using Finder, these resources may help:
OS X El Capitan: If you can’t move or copy a file or folder
The Finder organizes all of your files
If you want to import the pictures into the Photos application on your Mac, see Photos for OS X: Import photos and video from storage media.
Sincerely.
I am having trouble downloading pictures from an external hard drive to y new MacBook Pro.
