kcculhwch

Q: SPI Keyboard/Trackpad on MacBookPro12,1 Not Working after 10.11.3

I'm having an issue where my keyboard and mouse are not reinitializing after waking up from sleep after the update to 10.11.3. I'm on MBP12,1. I can plug in usb or bluetooth devices which will work, but the internal keyboard and trackpad won't work until after I have shut down the computer and restarted it.

 

I'm seeing the following error in the logs:

 

2/11/16 11:32:41.000 AM kernel[0]: Error: Apple Internal Keyboard / Trackpad::IssueMessage Failed to issue message the bus error: 0xe00002eb

2/11/16 11:32:41.000 AM kernel[0]: Error: Apple Internal Keyboard / Trackpad::setPowerState AppleHSSPIDevice : Resume Device in Power On failed with error 0xe00002eb

 

I have reset pram and smc, re-run the 10.11.3 combo update, and run the disk utility on my hard drive. None of these have resolved the issue.

 

Has anybody else had a similar problem or found a resolution for MBP12,1 ?

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 11, 2016 8:48 AM

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Q: SPI Keyboard/Trackpad on MacBookPro12,1 Not Working after 10.11.3

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  • by miller_joe,

    miller_joe miller_joe Aug 7, 2016 2:25 PM in response to cvigo
    Level 1 (4 points)
    Aug 7, 2016 2:25 PM in response to cvigo

    I have had this same issue 3 times on 2015 Macbrook Pro Retina 13". It always starts the same. Suddenly upon wake the touchpad stops "clicking" and maybe it will work again randomly after several minutes of usage. Sometimes the keyboard and touchpad both stop working altogether. Eventually, after several days or weeks of random behavior they both just stop working and no amount of rebooting helps. Today I began experiencing the issue again, for the 3rd time. I was able to get going again this morning with the SMC reset, but in the past that has eventually failed to work

     

    Each of the first two times they replaced some cable in the laptop, as mentioned by someone else in the thread. It always comes back. I have not taken it in to apple for this third occurrence yet, but my hopes are pretty low that they can fix this.

  • by keiffers,

    keiffers keiffers Aug 7, 2016 5:37 PM in response to kcculhwch
    Level 1 (4 points)
    Aug 7, 2016 5:37 PM in response to kcculhwch

    reminds me of the problem I had with my previous MBP non-retina 13...the HDD ribbon cable was replaced 5 times in the span of 2 years. a $20 part taking it down over and over. That's what made me upgrade to a retina MBP 13 last year, but then a this kybd/TP stop working problem decided to crop up. 1st time Apple took a month of playing around (Nov 2015) until they decided to replace the kybd/TP, only for the problem to sprout up again May of this year briefly, only to completely fail in July, after the warranty had already expired (isn't that the luck!).

     

    I thought I saw somewhere online that someone had this problem with the keyboard and trackpad failing, just stopping out of the blue, etc...and they opened their system up, put a napkin under a cable for the keyboard/TP and it fixed it. If thats the case, then Apple is relying upon sub-part cables for their systems that we pay thousands of $$'s for. Thankfully I have an external monitor, kybd and mouse I can use until whenever Apple gets around to fixing this problem, as long as I keep being content with having to use my $1600 laptop as a desktop....my luck they'll finally get around to fixing it after I give up and go back to a Windows system cause I want the mobility again

  • by thehike,

    thehike thehike Aug 22, 2016 2:50 AM in response to kcculhwch
    Level 1 (8 points)
    Notebooks
    Aug 22, 2016 2:50 AM in response to kcculhwch

    I am having the same issue. The apple store tried to replace some cables, which works for a while but now the issue comes again. My keyboard and trackpad usually stops working at the same time (seems randomly). I tried a clean reinstallation (el capitan) but doesn't solve the problem. Has anyone tried to downgrade to Yosemite?

  • by thehike,

    thehike thehike Aug 31, 2016 3:33 AM in response to thehike
    Level 1 (8 points)
    Notebooks
    Aug 31, 2016 3:33 AM in response to thehike

    I went to genius bar the second time last week due to this issue, got the cable fixed. However, yesterday, keyboard and trackpad started stopping working again. Really hopeless about replacing the cables again and again. I need some way to solve it since I'm tired of going to apple store every couple of weeks and wasting my paid working days.

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