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2 Apple IDs. How do I cancel the one not being used? Forgot the password of the 1st one. Can't get into iphone at all. Can't do a hard reset.

I have 2 Apple IDs the first was created when i set up the phone. The 2nd is the one I am using now except I cannot use the iphone and do a hard reset

because it keeps asking for the password used when the first id was set up. I no longer use the first id. I can't use the second id because I can't because

the iphone is locked. No apps no nothing! I understand that when an ID is set up it is forever. I cannot remember the password for the original ID. I have

tried everything in my knowledge. How can I recover the original password?

iPhone 5s, iOS 9.2.1

Posted on Feb 11, 2016 9:29 AM

Reply
1 reply

Feb 11, 2016 12:00 PM in response to genewright

https://iforgot.apple.com/


If you forgot your Apple ID password - Apple Support - https://support.apple.com/HT201487


If you didn't receive your verification or reset email - Apple Support - https://support.apple.com/HT201455


http://www.apple.com/support/appleid/contact/


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."


If the phone is locked because of Activation Lock and you really cannot recover your password you may be able to get Apple to unlock it if you take it to an Apple Store with the original receipt.

2 Apple IDs. How do I cancel the one not being used? Forgot the password of the 1st one. Can't get into iphone at all. Can't do a hard reset.

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