I just purchased a new iPad Pro. I'm very disappointed!! I never bought an Apple product before that had issues from the moment I opened the box!!! When I click the "explore" icon in the APP Store I get a blank page that says ERROR. Anyone know about it and how to fix it? 😕
Hello there, Gyzie1990.
It sounds like you are having issues navigating the App Store application on your new iPad Pro. The following Knowledge Base article, although written for applications you install on your iPad, provides some great initial recommendations for troubleshooting:
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
Restart the app
Close the app and open it again.
Restart your device
Turn your device off and back on.
Check for iOS and app updates
Make sure that you're using latest version of iOS.
If you find the issue persists, proceeding with the recommendations here would be a good next step:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers.
explore icon in app store in iPad not working
