bryantfromlisbon
Level 1
(0 points)
Q: Restart fails. Error message: The Finder can't quit because some operations are still in progress.
Unable to shut down or restart. Dialog box advises "The Finder can't quit because some operations are still in progress." I'm unable to find what those are. Ran Disk Utility and tried again with same result. Sure would appreciate your help!
My MacBook is a 13-inch aluminum, late 2008, Running OS X 10.11.3
System Report:
Hardware Overview:
Model Name: MacBook
Model Identifier: MacBook5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MB51.007D.B03
SMC Version (system): 1.40f2
Serial Number (system): W8919BPH8QT
Hardware UUID: 64CA23AE-66AA-510A-9A68-95E35F1AC9F5
Sudden Motion Sensor:
State: Enabled
Sudden
Ran Etrecheck, with report as follows:
EtreCheck version: 2.9.3 (253)
Report generated 2016-02-11 14:08:26
Download EtreCheck from http://etrecheck.com
Runtime 9:27
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
The following internal tasks failed to complete:
/usr/sbin/system_profiler -xml SPUSBDataType
Problem: Other problem
Description:
Unable to restart or shut down. Error message says operation is running, but I cannot find what that is.
MacBook (13-inch, Aluminum, Late 2008)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook - model: MacBook5,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 161 - SN = W024902CY6GOA
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 7 days
TOSHIBA MK2553GSX disk0 : (250.06 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (174.22 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-868 ()
/etc/hosts - Count: 1
Mac App Store and identified developers
/Library/LaunchDaemons/com.starfield.backupservice.plist
~/Library/LaunchAgents/com.logmein.cubby.updater.plist
~/Library/LaunchAgents/com.mlbam.nexdef.plist
~/Library/LaunchAgents/join.me.launcher.update.peruser.plist
4 unknown files found. [Check files]
/Applications/Transmit.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) [Support]
/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 - SDK 10.4) [Support]
[loaded] com.squirrels.airparrot.framebuffer (5 - SDK 10.10) [Support]
[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Support]
/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 - SDK 10.4) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Support]
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.FolderActionsDispatcher.plist
[killed] com.apple.cdpd.plist
[killed] com.apple.cloudphotosd.plist
[killed] com.apple.followupd.plist
[killed] com.apple.gamed.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.rcd.plist
[killed] com.apple.rtcreportingd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
[loaded] 151 Apple tasks
[running] 71 Apple tasks
14 processes killed due to insufficient RAM
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.GSSCred.plist
[killed] com.apple.awdd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.system_installd.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
[loaded] 191 Apple tasks
[running] 86 Apple tasks
10 processes killed due to insufficient RAM
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[failed] com.teamviewer.teamviewer.plist [Support] [Details]
[failed] com.teamviewer.teamviewer_desktop.plist [Support]
[loaded] org.macosforge.xquartz.startx.plist [Support]
[loaded] com.adobe.ARMDC.Communicator.plist [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]
[failed] com.adobe.fpsaud.plist [Support]
[running] com.backblaze.bzserv.plist [Support]
[loaded] com.barebones.authd.plist [Support]
[loaded] com.ciscosystems.ciscoconnect.daemon.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.logmein.join.me.update-helper.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[running] com.seagate.TBDecorator.plist [Support]
[running] com.starfield.backupservice.plist [Support]
[loaded] com.teamviewer.Helper.plist [Support]
[failed] com.teamviewer.teamviewer_service.plist [Support]
[failed] com.vmware.launchd.vmware.plist [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]
[failed] com.adobe.ARM.[...].plist [Support]
[running] com.amazon.music.plist [Support]
[running] com.backblaze.bzbmenu.plist [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]
[loaded] com.logmein.cubby.updater.plist [Support]
[running] com.mlbam.nexdef.plist [Support]
[running] com.seagate.dashboard.plist [Support]
[loaded] join.me.launcher.update.peruser.plist [Support]
Dashlane Application (/Applications/Dashlane.app)
RealPlayer Downloader Agent Application (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
Degrees Application (/Applications/Degrees.app)
Sophos Anti-Virus UNKNOWN (missing value)
MacUpdate Desktop UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
join.me Launcher Application (~/Library/Application Support/join.me/join.me Launcher.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
HPEventHandler UNKNOWN (missing value)
[running] at.appscape.degrees.24352
[running] com.apple.xpc.launchd.oneshot.0x1000000a.EvernoteHelper
[running] com.apple.xpc.launchd.oneshot.0x1000001f.EtreCheck
[running] com.dashlane.DashlaneAgent
[loaded] com.evernote.Evernote.25952
[loaded] com.evernote.EvernoteHelper
[running] com.getdropbox.dropbox.25312
[running] com.logmein.join.me.launcher.167712
[running] com.realnetworks.realplayerdownloaderagent.95072
[running] jp.co.canon.cijscannerregister.2272
o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]
Google Earth Web Plug-in: Version: 6.0 [Support]
Default Browser: Version: 601 - SDK 10.11
Flip4Mac WMV Plugin: Version: 2.4.0.11 [Support]
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]
FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Support]
Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 20.0.0.267 - SDK 10.6 Outdated! Update
googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]
SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version
WbeTools64_14: Version: 1.0.22.49 © 2012 - SDK 10.6 [Support]
WebEx64: Version: 1.0 - SDK 10.6 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 [Support]
FreeScreenSharingPlugin: Version: Unknown - SDK 10.9 [Support]
AdBlock
Add To Amazon Wish List
Awesome Screenshot
Dashlane
clea.nr Videos
Evernote Web Clipper
Backblaze Backup [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Growl [Support]
Java [Support]
MacFUSE [Support]
Seagate Dashboard for Mac OSX [Support]
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 74.98 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 10/22/15, 12:25 AM
Last backup: 1/19/16, 9:00 PM
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 249.20 GB X 3)
3% WindowServer
1% kernel_task
1% com.apple.WebKit.WebContent(7)
1% RealPlayer Downloader Agent
1% com.dashlane.DashlaneAgent
647 MB com.apple.WebKit.WebContent(7)
572 MB kernel_task
233 MB mdworker(17)
201 MB Safari
139 MB DashlanePluginService
75 MB Free RAM
4.18 GB Used RAM (903 MB Cached)
192 MB Swap Used
Feb 9, 2016, 03:36:32 PM ~/Library/Logs/DiagnosticReports/findNames_2016-02-09-153632_[redacted].crash
com.apple.AppleSpell - /System/Library/Services/AppleSpell.service/Contents/MacOS/findNames
MacBook, OS X El Capitan (10.11.3)
K Shaffer
Level 6
(14,299 points)
Can you press and hold the Power button down for perhaps up to 30 seconds to be sure the
computer is not simply put to sleep; you want it to shut down. Then on startup try to get it to
run in Safe mode so you can troubleshoot and attempt to check into the system as suggested:
• Try safe mode if your Mac doesn't finish starting up - Apple Support
Additional links to other content that may be helpful to troubleshoot are included in above page.
Another item is Force Quit... it can be used to quit the finder:
• Force an app to close on your Mac - Apple Support
You may be able to use startup keyboard shortcuts to see about other actions on boot; such as
attempts to use the Recovery modes for other restorative actions, repair permissions, etc or to
reinstall OS X again. If you have a backup of your content and also a Time Machine backup.
There is a fair reason to suggest you could restore the computer to a functioning state of before
these last symptoms or issues became so expansive. The original hardware test would be on
the computer install-restore Apple DVD set that it shipped with. That may be worth a go, too.
• Startup key combinations for Mac - Apple Support
• Using Apple Hardware Test - Apple Support
• Apple OS X and Time Machine Tips:
http://pondini.org/OSX/Home.html
• OS X: About OS X Recovery - Apple Support
{Certain more recent models could have been updated to use Internet Recovery to re-start the computer
from online system -- if internal drive and its recovery partition were somehow lacking any boot system.
Your model appears to be too old for incorporation or upgrade to make use of that feature, however...}
If you had an externally enclosed drive with a full system clone on board, that could be used to test
and troubleshoot the hardware aspect of the computer; and a source for offline re-clone installation.
Perhaps the 'etrecheck guy' will look into this thread and point out some details that I'm not very familiar.
Good luck in this matter!
