Restart fails. Error message: The Finder can't quit because some operations are still in progress.

Question

Unable to shut down or restart. Dialog box advises "The Finder can&#x27;t quit because some operations are still in progress." I&#x27;m unable to find what those are. Ran Disk  Utility and tried again with same result. Sure would appreciate your help!My MacBook is a 13-inch aluminum, late 2008, Running OS X 10.11.3System Report:Hardware Overview:  Model Name: MacBook  Model Identifier: MacBook5,1  Processor Name: Intel Core 2 Duo  Processor Speed: 2.4 GHz  Number of Processors: 1  Total Number of Cores: 2  L2 Cache: 3 MB  Memory: 4 GB  Bus Speed: 1.07 GHz  Boot ROM Version: MB51.007D.B03  SMC Version (system): 1.40f2  Serial Number (system): W8919BPH8QT  Hardware UUID: 64CA23AE-66AA-510A-9A68-95E35F1AC9F5  Sudden Motion Sensor:  State: Enabled  SuddenRan Etrecheck, with report as follows:EtreCheck version: 2.9.3 (253)Report generated 2016-02-11 14:08:26Download EtreCheck from http://etrecheck.comRuntime 9:27Performance: Below AverageClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Check files] link for help with unknown files.The following internal tasks failed to complete:/usr/sbin/system_profiler -xml SPUSBDataTypeProblem: Other problemDescription:Unable to restart or shut down. Error message says operation is running, but I cannot find what that is.Hardware Information: ⓘ    MacBook (13-inch, Aluminum, Late 2008)    [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook - model: MacBook5,1    1 2.4 GHz Intel Core 2 Duo CPU: 2-core    4 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            2 GB DDR3 1067 MHz ok        BANK 0/DIMM1            2 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 161 - SN &#x3D; W024902CY6GOAVideo Information: ⓘ    NVIDIA GeForce 9400M - VRAM: 256 MB        Color LCD 1280 x 800System Software: ⓘ    OS X El Capitan 10.11.3 (15D21) - Time since boot: about 7 daysDisk Information: ⓘ    TOSHIBA MK2553GSX disk0 : (250.06 GB) (Rotational)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB        Macintosh HD (disk0s2) / : 249.20 GB (174.22 GB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB    MATSHITADVD-R   UJ-868   ()Configuration files: ⓘ    /etc/hosts - Count: 1Gatekeeper: ⓘ    Mac App Store and identified developersUnknown Files: ⓘ    /Library/LaunchDaemons/com.starfield.backupservice.plist    ~/Library/LaunchAgents/com.logmein.cubby.updater.plist    ~/Library/LaunchAgents/com.mlbam.nexdef.plist    ~/Library/LaunchAgents/join.me.launcher.update.peruser.plist    4 unknown files found. [Check files]Kernel Extensions: ⓘ        /Applications/Transmit.app    [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) [Support]        /Library/Extensions    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.7 - SDK 10.4) [Support]    [loaded]    com.squirrels.airparrot.framebuffer (5 - SDK 10.10) [Support]    [loaded]    com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Support]        /Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 - SDK 10.4) [Support]    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 - SDK 10.5) [Support]    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.7 - SDK 10.4) [Support]        /System/Library/Extensions    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Support]System Launch Agents: ⓘ    [killed]    com.apple.AssetCacheLocatorService.plist    [killed]    com.apple.CallHistoryPluginHelper.plist    [killed]    com.apple.CallHistorySyncHelper.plist    [killed]    com.apple.FolderActionsDispatcher.plist    [killed]    com.apple.cdpd.plist    [killed]    com.apple.cloudphotosd.plist    [killed]    com.apple.followupd.plist    [killed]    com.apple.gamed.plist    [killed]    com.apple.icloud.fmfd.plist    [killed]    com.apple.printtool.agent.plist    [killed]    com.apple.rcd.plist    [killed]    com.apple.rtcreportingd.plist    [killed]    com.apple.scopedbookmarkagent.xpc.plist    [killed]    com.apple.telephonyutilities.callservicesd.plist    [loaded]    151 Apple tasks    [running]    71 Apple tasks    14 processes killed due to insufficient RAMSystem Launch Daemons: ⓘ    [killed]    com.apple.AssetCacheLocatorService.plist    [killed]    com.apple.GSSCred.plist    [killed]    com.apple.awdd.plist    [killed]    com.apple.emond.aslmanager.plist    [killed]    com.apple.ifdreader.plist    [killed]    com.apple.periodic-weekly.plist    [killed]    com.apple.softwareupdate_download_service.plist    [killed]    com.apple.system_installd.plist    [killed]    com.apple.wdhelper.plist    [killed]    com.apple.xpc.smd.plist    [loaded]    191 Apple tasks    [running]    86 Apple tasks    10 processes killed due to insufficient RAMLaunch Agents: ⓘ    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]    [loaded]    com.google.keystone.agent.plist [Support]    [loaded]    com.oracle.java.Java-Updater.plist [Support]    [failed]    com.teamviewer.teamviewer.plist [Support] [Details]    [failed]    com.teamviewer.teamviewer_desktop.plist [Support]    [loaded]    org.macosforge.xquartz.startx.plist [Support]Launch Daemons: ⓘ    [loaded]    com.adobe.ARMDC.Communicator.plist [Support]    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Support]    [failed]    com.adobe.fpsaud.plist [Support]    [running]    com.backblaze.bzserv.plist [Support]    [loaded]    com.barebones.authd.plist [Support]    [loaded]    com.ciscosystems.ciscoconnect.daemon.plist [Support]    [loaded]    com.google.keystone.daemon.plist [Support]    [loaded]    com.logmein.join.me.update-helper.plist [Support]    [loaded]    com.microsoft.office.licensing.helper.plist [Support]    [loaded]    com.oracle.java.Helper-Tool.plist [Support]    [running]    com.seagate.TBDecorator.plist [Support]    [running]    com.starfield.backupservice.plist [Support]    [loaded]    com.teamviewer.Helper.plist [Support]    [failed]    com.teamviewer.teamviewer_service.plist [Support]    [failed]    com.vmware.launchd.vmware.plist [Support]    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Support]User Launch Agents: ⓘ    [failed]    com.adobe.ARM.[...].plist [Support]    [running]    com.amazon.music.plist [Support]    [running]    com.backblaze.bzbmenu.plist [Support]    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]    [loaded]    com.logmein.cubby.updater.plist [Support]    [running]    com.mlbam.nexdef.plist [Support]    [running]    com.seagate.dashboard.plist [Support]    [loaded]    join.me.launcher.update.peruser.plist [Support]User Login Items: ⓘ    Dashlane    Application  (/Applications/Dashlane.app)    RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)    Degrees    Application  (/Applications/Degrees.app)    Sophos Anti-Virus    UNKNOWN  (missing value)    MacUpdate Desktop    UNKNOWN Hidden (missing value)    Dropbox    Application  (/Applications/Dropbox.app)    join.me Launcher    Application  (~/Library/Application Support/join.me/join.me Launcher.app)    HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)    HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)    HPEventHandler    UNKNOWN  (missing value)Other Apps: ⓘ    [running]    at.appscape.degrees.24352    [running]    com.apple.xpc.launchd.oneshot.0x1000000a.EvernoteHelper    [running]    com.apple.xpc.launchd.oneshot.0x1000001f.EtreCheck    [running]    com.dashlane.DashlaneAgent    [loaded]    com.evernote.Evernote.25952    [loaded]    com.evernote.EvernoteHelper    [running]    com.getdropbox.dropbox.25312    [running]    com.logmein.join.me.launcher.167712    [running]    com.realnetworks.realplayerdownloaderagent.95072    [running]    jp.co.canon.cijscannerregister.2272Internet Plug-ins: ⓘ    o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]    Google Earth Web Plug-in: Version: 6.0 [Support]    Default Browser: Version: 601 - SDK 10.11    Flip4Mac WMV Plugin: Version: 2.4.0.11 [Support]    AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Support]    RealPlayer Plugin: Version: Unknown [Support]    AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]    FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Support]    Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]    QuickTime Plugin: Version: 7.7.3    Flash Player: Version: 20.0.0.267 - SDK 10.6 Outdated! Update    googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]    iPhotoPhotocast: Version: 7.0    AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]    SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]    JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check versionUser internet Plug-ins: ⓘ    WbeTools64_14: Version: 1.0.22.49 © 2012 - SDK 10.6 [Support]    WebEx64: Version: 1.0 - SDK 10.6 [Support]    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]    fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 [Support]    FreeScreenSharingPlugin: Version: Unknown - SDK 10.9 [Support]Safari Extensions: ⓘ    AdBlock    Add To Amazon Wish List    Awesome Screenshot    Dashlane    clea.nr Videos    Evernote Web Clipper3rd Party Preference Panes: ⓘ    Backblaze Backup  [Support]    Flash Player  [Support]    Flip4Mac WMV  [Support]    Growl  [Support]    Java  [Support]    MacFUSE  [Support]    Seagate Dashboard for Mac OSX  [Support]Time Machine: ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 249.20 GB Disk used: 74.98 GB    Destinations:        Seagate Backup Plus Drive [Local]        Total size: 999.86 GB        Total number of backups: 6        Oldest backup: 10/22/15, 12:25 AM        Last backup: 1/19/16, 9:00 PM        Size of backup disk: Excellent            Backup size 999.86 GB &gt; (Disk size 249.20 GB X 3)Top Processes by CPU: ⓘ         3%    WindowServer         1%    kernel_task         1%    com.apple.WebKit.WebContent(7)         1%    RealPlayer Downloader Agent         1%    com.dashlane.DashlaneAgentTop Processes by Memory: ⓘ    647 MB    com.apple.WebKit.WebContent(7)    572 MB    kernel_task    233 MB    mdworker(17)    201 MB    Safari    139 MB    DashlanePluginServiceVirtual Memory Information: ⓘ    75 MB    Free RAM    4.18 GB    Used RAM (903 MB Cached)    192 MB    Swap UsedDiagnostics Information: ⓘ    Feb 9, 2016, 03:36:32 PM    ~/Library/Logs/DiagnosticReports/findNames_2016-02-09-153632_[redacted].crash        com.apple.AppleSpell - /System/Library/Services/AppleSpell.service/Contents/MacOS/findNames

K Shaffer · Accepted Answer

Can you press and hold the Power button down for perhaps up to 30 seconds to be sure thecomputer is not simply put to sleep; you want it to shut down. Then on startup try to get it torun in Safe mode so you can troubleshoot and attempt to check into the system as suggested:• Try safe mode if your Mac doesn&#x27;t finish starting up - Apple SupportAdditional links to other content that may be helpful to troubleshoot are included in above page.Another item is Force Quit... it can be used to quit the finder:• Force an app to close on your Mac - Apple SupportYou may be able to use startup keyboard shortcuts to see about other actions on boot; such asattempts to use the Recovery modes for other restorative actions, repair permissions, etc or toreinstall OS X again. If you have a backup of your content and also a Time Machine backup.There is a fair reason to suggest you could restore the computer to a functioning state of beforethese last symptoms or issues became so expansive. The original hardware test would be onthe computer install-restore Apple DVD set that it shipped with. That may be worth a go, too.• Startup key combinations for Mac - Apple Support• Using Apple Hardware Test - Apple Support• Apple OS X and Time Machine Tips:http://pondini.org/OSX/Home.html• OS X: About OS X Recovery - Apple Support{Certain more recent models could have been updated to use Internet Recovery to re-start the computerfrom online system -- if internal drive and its recovery partition were somehow lacking any boot system.Your model appears to be too old for incorporation or upgrade to make use of that feature, however...}If you had an externally enclosed drive with a full system clone on board, that could be used to testand troubleshoot the hardware aspect of the computer; and a source for offline re-clone installation.Perhaps the &#x27;etrecheck guy&#x27; will look into this thread and point out some details that I&#x27;m not very familiar.Good luck in this matter! 🙂

bryantfromlisbon · Answer

Thank you very much for the helpful tips. I used Force Quit to quit the Finder, and that did the trick. I think that&#x27;s the first time I&#x27;ve ever force quit the Finder! Bryant from Lisbon