HT202631: Payment methods that you can use in the iTunes Store, App Store, and iBooks Store

Learn about Payment methods that you can use in the iTunes Store, App Store, and iBooks Store
Kamken10
Level 1 (1 points)

Q: It won't accept my debit card ?

I Have the Iphone 6 and I need to update my apps on my iPhone 6. I just got a new card and it is active and everything and it keeps saying that it is being decline. Why is that and why do I need to put in a card now to update my apps ?

iPhone 6, iOS 9.2.1

Posted on Feb 11, 2016 3:19 PM

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Kamken10

Q: It won't accept my debit card ?

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  • by King_Penguin,

    King_Penguin King_Penguin Feb 11, 2016 10:31 PM in response to Kamken10
    Level 10 (132,167 points)
    iTunes
    Feb 11, 2016 10:31 PM in response to Kamken10

    It might be because it's a debit card, not all seem to still be accepted, and might no longer be accepted at all in some countries.

     

    For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you are (and therefore the country which is on your iTunes account). If it is then you could check with the card issuer to see if it's them that are declining it.

     

    You don't need to put in a new card to download updates to apps (unless you owe money or are the family organiser in family sharing), but if you  have a card on your account then it has to be a valid card. Have you tried logging into your account, not when trying to download something, and seeing if you get the 'none' option so that you can remove your existing card : Change or remove your Apple ID payment information - Apple Support ? If you can you should then be able to download updates (and possibly try entering the new card's details from scratch)