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Lost a song I previously purchased

I downloaded a song from iTunes in January and it just disappeared off my phone. I tried going to "purchased" on my phone but it isn't there. I then logged into iTunes on my laptop and went into my account and past purchases. I found it there but when I click on it, it doesn't restore and it is nowhere on my phone or computer. How can I get it back without having to repurchase?

iPhone 6, iOS 9.2.1

Posted on Feb 11, 2016 3:24 PM

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1 reply

Feb 11, 2016 3:47 PM in response to DEB3140

Download your past purchases - https://support.apple.com/HT201272 - "Find your past purchases in the iTunes Store, App Store, iBooks Store, and Mac App Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV" "With iTunes in the Cloud, you can access your past purchases from the iTunes Store, App Store, iBooks Store, and Mac App Store." - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - https://support.apple.com/kb/HT204632); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks, alert tones, rental movies), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (https://support.apple.com/HT201272). http://www.apple.com/legal/internet-services/itunes/us/terms.html - "Some iTunes Eligible Content that you previously acquired may not be available for subsequent download at any given time, and Apple shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired iTunes Eligible Content, once you download an item of iTunes Eligible Content, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up." There is, however, this document about ringtones: Restore missing tones on your iPhone, iPad, or iPod touch running iOS 8.1.1 - http://support.apple.com/ht204076

Lost a song I previously purchased

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