Just upgraded to El Capitan 10.11.3 and now cannot use iTunes - loads but is locked up completely??????
Read a lot of posts from October last year. Seems nothing has been done about this issue.
iMac, OS X El Capitan (10.11.3)
Please launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
12/02/2016 1:47:51.904 PM iTunes[6556]: AFC Close operation failed (0xE800400B) for "/iTunes_Control/iTunes/iTunesControl"
12/02/2016 1:52:54.055 PM iTunes[6556]: Entered:_AMMuxedDeviceDisconnected, mux-device:28
12/02/2016 1:52:54.055 PM iTunes[6556]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:28
12/02/2016 1:52:54.055 PM iTunes[6556]: tid:1b08b - Can't handle disconnect with invalid ecid
12/02/2016 5:39:37.721 PM iTunes[6810]: ApplePushService: APSConnection being used without a delegate queue
12/02/2016 5:39:45.063 PM iTunes[6810]: Could not find image named 'NSImage'.
12/02/2016 5:43:02.711 PM iTunes[6810]: Entered:_AMMuxedDeviceDisconnected, mux-device:1
12/02/2016 5:43:02.711 PM iTunes[6810]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:1
12/02/2016 5:43:02.711 PM iTunes[6810]: tid:fd13 - Mux ID not found in mapping dictionary
12/02/2016 5:43:02.711 PM iTunes[6810]: tid:fd13 - Can't handle disconnect with invalid ecid
12/02/2016 5:58:10.914 PM iTunes[6810]: MobileDeviceCopyProductVersion failed
12/02/2016 5:58:10.949 PM iTunes[6810]: _connect_to_port (thread 0x700000ad0000): USBMuxConnectByPort failed to connect to the device 4b0d9ef3cca6dcc639c486c2039c3e3212bcdffd on port 32498: Device not configured
12/02/2016 5:58:10.950 PM iTunes[6810]: AMDeviceConnect (thread 0x700000ad0000): Could not connect to lockdown port (62078) on device 1 - 4b0d9ef3cca6dcc639c486c2039c3e3212bcdffd: 0xe8000084.
thank you Tricia
You may be connecting an Apple mobile device using a USB cable that is either faulty or incompatible. Try another cable and disconnect all other USB devices. The device itself, the USB port on the Mac, or another device on the bus could also be at fault.
Thanks so much all working A1 now.
Cheers
Upgraded to El Capitan and iTunes totally unresponsive
