Running OS 10.11.3 on an iMac (24-inch, Early 2008) and the App Store app (version 2.1) launches only to have a progress wheel spin endlessly and the activity box remain gray. Thanks in advance for any help.
iMac, OS X El Capitan (10.11.3)
Is this something that has been going on for some time, or just happening currently? The reason I ask is because if it is something that is just happening in the last couple of hours or so, it could be a server problem. When this sort of thing happens to me, I wait until the next morning to see if the issue is resolved. I have not yet had an occasion where it wasn't.
Cheers,
GB
Thanks, Gail. It has shut me out for over a week now.
Well, I know you have shown that you are not even given a message, but have you seen this troubleshooting support article:
I'm wondering if one of the elements listed is something that needs to be changed?
And, I'm guessing that you have already tried signing out of the App Store and back in?
Cheers,
GB
Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Sometimes the cause of the problem may be an outage in Apple's network, in which case none of the steps below will have any effect. You just have to wait for the outage to be fixed. That should rarely, if ever, take more than a few hours.
Step 1
Sign in to the App Store by selecting Sign In from the Store menu. If you're already signed in, sign out and then sign in again.
Step 2
Remove or disable "Little Snitch," or any similar third-party software that blocks outgoing network connections, according to the developer's instructions.
Step 3
Log out or restart the computer.
Step 4
Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
After testing, restart as usual (not in safe mode.)
Step 5
If possible, connect to a different network and test.
Step 6
Macbook Pro 2008, OS 10.10.5
My App Store application won't open. There is no window visible. The header shows up but nothing else works. Please advise.
3/12/16 10:31:33.248 PM storeaccountd[339]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb67c2c3470> connection from pid 588 with interface <AccountServiceInterface: 0x7fb67c25a900> (PID 588)
3/12/16 10:31:33.278 PM App Store[588]: Unknown class 'FRPageController', using 'NSObject' instead. Encountered in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.
3/12/16 10:31:33.280 PM App Store[588]: Failed to connect (delegate) outlet from (NSObject) to (FRNavigationController): missing setter or instance variable
3/12/16 10:31:33.280 PM App Store[588]: Failed to connect (view) outlet from (NSObject) to (FRWindowBackgroundView): missing setter or instance variable
3/12/16 10:31:33.280 PM App Store[588]: Failed to connect (pageController) outlet from (FRNavigationController) to (NSObject): missing setter or instance variable
3/12/16 10:31:33.294 PM storeassetd[349]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa629f11a30> connection from pid 588 with interface <AssetServiceInterface: 0x7fa629cb7450> (PID 588)
3/12/16 10:31:33.375 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/12/16 10:31:33.379 PM storeaccountd[339]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb67c37fb90> connection from pid 588 with interface <AccountServiceInterface: 0x7fb67c1c5d80> (PID 588)
3/12/16 10:31:33.381 PM App Store[588]: -[APStoreWindowController loadWindow]: failed to load window nib file 'APStoreWindowController'.
3/12/16 10:31:33.490 PM storeassetd[349]: addOperation <LoadUpdateQueueOperation: 0x7fa629cebfd0>{name = '(null)'}
3/12/16 10:31:33.490 PM storeuid[380]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa2f042b060> connection from pid 588 with interface <UIServiceInterface: 0x7fa2f042b250> (PID 588)
Why won't my App Store app open?
