ElricoNess

Q: El Capitan restart after sleep

My MacBook Pro is 2 days old brand new and I'm getting this error constantly after I wake it up from sleep mode.

My USB Modem sometimes works and if it's not I have to uninstall and reinstall to get it back to work.

 

The detailed error is below;

Anonymous UUID:       90867FCF-0530-BD2A-E6F7-615A5DF23E2F

 

 

Fri Feb 12 05:44:40 2016

 

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff80067d255a): Kernel trap at 0xffffff7f875496de, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000009b4d000, CR4: 0x00000000001626e0

RAX: 0xffffff7f8758aa88, RBX: 0xffffff801e3c2f00, RCX: 0x0000000000000000, RDX: 0xffffff8071da6170

RSP: 0xffffff80a0733a70, RBP: 0xffffff80a0733af0, RSI: 0x0000000000000000, RDI: 0xffffff801e3c2f00

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x000000000000002d, R11: 0x0000000000000000

R12: 0x0000000000000000, R13: 0xffffff8006f284f8, R14: 0x0000000000000000, R15: 0xffffff8071da6170

RFL: 0x0000000000010246, RIP: 0xffffff7f875496de, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff80a0733700 : 0xffffff80066df792

0xffffff80a0733780 : 0xffffff80067d255a

0xffffff80a0733960 : 0xffffff80067f0233

0xffffff80a0733980 : 0xffffff7f875496de

0xffffff80a0733af0 : 0xffffff7f893bab7b

0xffffff80a0733b30 : 0xffffff8006c99937

0xffffff80a0733b50 : 0xffffff8006c89619

0xffffff80a0733b90 : 0xffffff8006c8fa53

0xffffff80a0733bc0 : 0xffffff8006c8faa9

0xffffff80a0733c00 : 0xffffff7f87576d66

0xffffff80a0733c90 : 0xffffff8006c99937

0xffffff80a0733cb0 : 0xffffff8006c89619

0xffffff80a0733cf0 : 0xffffff8006c8fa53

0xffffff80a0733d20 : 0xffffff8006c8faa9

0xffffff80a0733d60 : 0xffffff7f8754f450

0xffffff80a0733e40 : 0xffffff8006ca3bcf

0xffffff80a0733ee0 : 0xffffff8006c9cec0

0xffffff80a0733f00 : 0xffffff8006713afa

0xffffff80a0733fb0 : 0xffffff80067ccf77

      Kernel Extensions in backtrace:

         com.apple.iokit.IOUSBFamily(900.4.1)[785E8408-1158-32CE-BF1F-9DA7804BDE5B]@0xff ffff7f87520000->0xffffff7f875b7fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f86f2c000

            dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[5FF3F801-2AB5-38D2-93C2-51E00427D8FA]@0x ffffff7f8747a000

         com.jrdcom.driver.JRDECMDataDriver64(1.0)[9EB165EE-D76B-3623-9F74-9622C8694439] @0xffffff7f893b7000->0xffffff7f893bdfff

            dependency: com.apple.iokit.IOUSBFamily(900.4.1)[785E8408-1158-32CE-BF1F-9DA7804BDE5B]@0xff ffff7f87520000

            dependency: com.apple.iokit.IONetworkingFamily(3.2)[35F05D83-F2EC-3047-8422-E65BAF0144B2]@0 xffffff7f87436000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

15D21

 

 

Kernel version:

Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

Kernel slide:     0x0000000006400000

Kernel text base: 0xffffff8006600000

__HIB  text base: 0xffffff8006500000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

 

 

System uptime in nanoseconds: 5045612303462

last loaded kext at 312424281979: com.driver.JRDUSBModemData64 4.0.8 (addr 0xffffff7f893c4000, size 69632)

last unloaded kext at 461402455621: com.apple.driver.AppleUSBODD 3.7.1 (addr 0xffffff7f893a1000, size 16384)

loaded kexts:

com.driver.JRDUSBModemData64 4.0.8

com.jrdcom.driver.JRDUSBCDC64 1

com.jrdcom.driver.JRDECMDataDriver64 1

com.jrdcom.driver.JRDECMControlDriver64 1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.22

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.AppleMikeyDriver 272.51.3

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD4000Graphics 10.1.2

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelFramebufferCapri 10.1.2

com.apple.driver.AppleBacklight 170.8.8

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.12

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOAcceleratorFamily2 205.1

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.CoreStorage 517.20.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i5, 2,5 GHz, 4 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343235533641465236412D50422020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343235533641465236412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 18 devices, 1 incoming serial ports

Network Service: MobileBroadBand 2, Ethernet, en4

Serial ATA Device: HL-DT-ST DVDRW  GS41N

Serial ATA Device: APPLE HDD HTS545050A7E362, 500,11 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 3.0 Bus

USB Device: MobileBroadBand

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

MacBook Pro, OS X El Capitan (10.11.3)

Posted on Feb 11, 2016 10:03 PM

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Q: El Capitan restart after sleep

  • All replies
  • Helpful answers

  • by norm123,

    norm123 norm123 Feb 13, 2016 8:04 AM in response to ElricoNess
    Community Specialists
    Feb 13, 2016 8:04 AM in response to ElricoNess

    Hi ElricoNess,

    Congrats on your new Mac, but sorry to hear that you are having issues right out of the gate. I can help you figuring out what is going on. 

    What you are seeing is a Kernel Panic and that is happening because the hardware and software are at a disagreement and require you to restart your Mac. Now troubleshooting this is going to take time, so be prepared for that. One thing to do is to isolate the issue by making sure that you are up to date on everything software that is Apple and 3rd party. 

    Now if you feel that this may be to much for you to do on your own, you do have the option to contact Apple Support or making a reservation at an Apple Store if one is near you. Take a look at the article below to get you started with troubleshooting as well as links to contact Apple. 

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
    https://support.apple.com/en-us/HT200553


    Have a good day