HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod
Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
Q: PC not recognizing iPod touch 32GB A1213
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Feb 13, 2016 8:41 AMby braden85,Hi Mistymark,
I see that you have an issue with your PC not recognizing your iOS device through iTunes. I have an article for you with some troubleshooting steps to help you address this issue:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
https://support.apple.com/en-us/HT204095
Thanks for using the Apple Support Communities. Have a good one!
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Feb 26, 2016 1:33 AMby lllaass,Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues.
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Mar 23, 2016 1:00 AMby lllaass,Did you try:
If you still see the error message, check for hardware issues.
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Mar 23, 2016 2:10 AMby Mistymark,I'm not sure what to you mean by a hardware issue. The computer works fine and so does the ipod. The ipod just will not talk to any PC. Is it possible to reset the ipod? The computer shows this diagnostic result
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. G73Jh
iTunes 12.3.3.17
QuickTime not available
FairPlay 2.10.5
Apple Application Support 4.3
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.3.0.15
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 000000001515DE9C
Current user is an administrator.
The current local date and time is 2016-03-23 22:06:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5870
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 12.3.3.17 (x64) is currently running.
iTunesHelper 12.3.3.17 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch running firmware version 1.1.5
Serial Number: 9C81480Q0JW
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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Mar 29, 2016 12:40 AMby lllaass,Here is the last version for XP
https://support.apple.com/kb/DL1615?locale=en_US
https://support.apple.com/kb/DL1614?locale=en_US
Note that you can't restore your iPod without an internet connection
