I have a 32GB ipod touch model number A1213 and I am running Windows 7 professional 64 bit ASUS laptop. My PC will not recognise the ipod as it says it is unable to find any drivers for the device. Despite installing usbaapl64 as directed
iPod touch, Windows 7
Hi Mistymark,
I see that you have an issue with your PC not recognizing your iOS device through iTunes. I have an article for you with some troubleshooting steps to help you address this issue:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
https://support.apple.com/en-us/HT204095
Thanks for using the Apple Support Communities. Have a good one!
sorry no this has not helped
I have also tried resetting my device
I have the latest version of Windows 7 and I have the latest version of iTunes but I still get the follwing error message
Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
If you still see the error message,check for hardware issues.
I get exactly the same error message on another PC which is running Windows 7 32 bit (different to my 64 bit) and has different antivirus software. So I think it might be a problem with the ipod. Would restoring it to factory settings solve the problem?
I do not think restoring will help with the problem. Have you tried disabling the antivirus?
Yes I have turned off the antivirus and it makes no difference
any other ideas?
Did you try:
If you still see the error message,check for hardware issues.
I'm not sure what to you mean by a hardware issue. The computer works fine and so does the ipod. The ipod just will not talk to any PC. Is it possible to reset the ipod? The computer shows this diagnostic result
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. G73Jh
iTunes 12.3.3.17
QuickTime not available
FairPlay 2.10.5
Apple Application Support 4.3
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.3.0.15
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 000000001515DE9C
Current user is an administrator.
The current local date and time is 2016-03-23 22:06:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5870
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 12.3.3.17 (x64) is currently running.
iTunesHelper 12.3.3.17 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch running firmware version 1.1.5
Serial Number: 9C81480Q0JW
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Try on another computer will an iTunes version les than 12.3.
Other users have reported problems with iTunes 12.3 and the original iPod touch
Hmmm nice idea but the only other computer I have is an old XP machine with no internet connectivity, Can I replace my current version of itunes with an older one? If so where can I find the older version?
Here is the last version for XP
https://support.apple.com/kb/DL1615?locale=en_US
https://support.apple.com/kb/DL1614?locale=en_US
Note that you can't restore your iPod without an internet connection
I downloaded and installed this old version of itunes (via USB stick) and I still get exactly the same error message as posted at the start of this thread
iOS 9.2?? What is that? I'm on Windows as I have already advised
PC not recognizing iPod touch 32GB A1213
