Q: Apple tv 3rd gen.

Hi. I have trouble with my apple TV, i´m trying to log on iTunes store with my ID. i´m typing the right username and password but the result is: cannot log in... Tried to reset it, and I deleted the Apple TV on my devices... any advice?

Apple TV (3rd generation), iOS 9.2.1

Posted on Feb 11, 2016 11:41 PM

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Q: Apple tv 3rd gen.

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by Winston Churchill,Helpful

Winston Churchill Feb 12, 2016 6:09 AM in response to eirikfromkristiansand
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Apple TV

Feb 12, 2016 6:09 AM in response to eirikfromkristiansand

Welcome to the Apple Community.

Are you in the same location as the store you are trying to use.

Have you tried restarting your network router.
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by eirikfromkristiansand,

eirikfromkristiansand Feb 12, 2016 6:10 AM in response to Winston Churchill
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Feb 12, 2016 6:10 AM in response to Winston Churchill

Yes, have checked the location and tried to restart the network router and reset the Apple TV, tried to restart it through my mac and iTunes
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by Winston Churchill,

Winston Churchill Feb 12, 2016 6:19 AM in response to eirikfromkristiansand
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Apple TV

Feb 12, 2016 6:19 AM in response to eirikfromkristiansand

tried to restart it through my mac and iTunes
When you say this I assume you mean you tried to restore, when you say tried are you inferring that a restore failed.
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by eirikfromkristiansand,

eirikfromkristiansand Feb 16, 2016 7:58 AM in response to Winston Churchill
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Feb 16, 2016 7:58 AM in response to Winston Churchill

The restore was complete, but what I ment was it din´t have any effect on my problem..
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by Winston Churchill,

Winston Churchill Feb 16, 2016 8:02 AM in response to eirikfromkristiansand
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Apple TV

Feb 16, 2016 8:02 AM in response to eirikfromkristiansand

Are you able to test your Apple TV at another location (different network)
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by eirikfromkristiansand,

eirikfromkristiansand Feb 16, 2016 8:05 AM in response to Winston Churchill
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Feb 16, 2016 8:05 AM in response to Winston Churchill

I did made a hotspot with my phone and connected my apple tv, but could not log in
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Q: Apple tv 3rd gen.

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by Winston Churchill,★Helpful

by eirikfromkristiansand,

by Winston Churchill,

by eirikfromkristiansand,

by Winston Churchill,

by eirikfromkristiansand,

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by Winston Churchill,Helpful