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Helpful answers
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Feb 12, 2016 4:45 AM in response to Ih8myipodnanoby Lexiepex,Apple is not here, only users like you, trying to help each other.....
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Feb 12, 2016 7:39 PM in response to Ih8myipodnanoby Kenichi Watanabe,Make sure the iPod's Hold switch is not in the ON position. Also, try doing a Reset (restart) on the iPod.
Learn how to reset your iPod - Apple Support (see section iPod with a click wheel)