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Beth P UK

Q: I can't get onto the page to submit my RSS feed

I'm trying to submit my podcast to iTunes.

When I go to the link to publish my podcast it shows a page that says "use Podcasts Connect to validate, submit and manage your podcasts on the iTunes Store."   clicking the link takes me to Podcasts Connect

which then won't connect using any browser.  See screenshots below.  Any help out there?

1.jpg2.jpg

Which then doesn't open!

Posted on Feb 12, 2016 2:50 AM

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Q: I can't get onto the page to submit my RSS feed

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Feb 12, 2016 3:38 AM in response to Beth P UK
    Level 9 (78,576 points)
    iTunes
    Feb 12, 2016 3:38 AM in response to Beth P UK

    I can confirm this annoying behaviour. FireFox brought up this message:

     

    The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

     

    This looks like a security certificate problem; certainly it's a issue at Apple's end. You should report it to Support. Go to https://itunespodcasts.zendesk.com/hc/en-us/requests/new and click the disclosure triangle at the right of the 'Choose a topic' field - choose 'Submission enquiry' and proceed from there.

  • by PedroArrow,

    PedroArrow PedroArrow Feb 12, 2016 12:36 PM in response to Beth P UK
    Level 1 (0 points)
    Feb 12, 2016 12:36 PM in response to Beth P UK

    I am having the same issue. I also reported it to support.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Feb 12, 2016 3:17 PM in response to PedroArrow
    Level 9 (78,576 points)
    iTunes
    Feb 12, 2016 3:17 PM in response to PedroArrow

    It's working now, though it's glitched on me at one stage. Go to Podcasts Connect , log in and click the blue '+' sign in the top right-hand corner.

  • by Jacob Moses,

    Jacob Moses Jacob Moses Mar 10, 2016 6:12 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Mar 10, 2016 6:12 AM in response to Roger Wilmut1

    Hi Roger,

     

    I can't find an appropriate forum for my question, but I'm having issues submitting my podcast RSS feed to iTunes:

    http://jacobmoses.com/series/tech-writer-podcast/feed/

     

    I've validated the feed several times through several services, and each time the feed comes back successfully validated. When I submit it to iTunes, I get a message that it's been "successfully submitted," however, moments later I receive an email from Apple that "An error occurred while trying to add my feed." I've tried about a dozen times the past two days, changed the feed URL, too, and I continue to receive the error.

     

    Any help would be appreciated.

     

    Thanks Roger

     

    Jacob Moses

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 10, 2016 6:39 AM in response to Jacob Moses
    Level 9 (78,576 points)
    iTunes
    Mar 10, 2016 6:39 AM in response to Jacob Moses

    This is the correct forum but when you have a question it's better to start your own thread than tacking onto an old one.

     

    Your feed appears to be OK - it can be subscribed to manually in iTunes - and as it validates on Podcasts Connect I can only assume that either there is a problem going on in the submissions process, or your server is not responding properly to requests from the iTunes Store. This latter is not unknown, where a feed works everywhere else but not when being submitted.

     

    You could ask the people running your server whether they can explain this. You could also try contacting Apple Support and reporting the problem. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.