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iphone 5s freezing and going on different apps by itself.

I have a problem. My iPhone 5s kept playing up today like it kept on freezing and would go onto another app without me even going into the app it would just do it itself

iPhone 5s, iOS 9.2.1

Posted on Feb 12, 2016 2:58 AM

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Posted on Feb 12, 2016 12:08 PM

Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

1 reply
Question marked as Best reply

Feb 12, 2016 12:08 PM in response to Leanna1987

Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

iphone 5s freezing and going on different apps by itself.

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