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Helpful answers
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Feb 13, 2016 12:14 PM in response to korina31by brenden dv,Hi korina31,
Welcome to the Apple Support Communities! I'm sorry to hear you are having this issue with your iPad. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing, or what you were trying to do when it happened. If you were trying to access the iTunes Store or App Store, you may find the troubleshooting steps outlined in the following article helpful:
If you can’t connect to the iTunes Store - Apple Support
On the other hand, if you were were trying to update your iPad, you may find this article more useful:
If iTunes can't contact the software update server for iPhone, iPad, or iPod - Apple Support
Regards
