How to fix it itunes has stopped working

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safi6382 Author

Level 1

0 points

How to fix it itunes has stopped working

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.3.2.35

Application Timestamp: 5673a11b

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.10.5.0

Fault Module Timestamp: 55e77f8b

Exception Code: c000001d

Exception Offset: 00000000005f9630

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 86a5

Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

Additional Information 3: dfea

Additional Information 4: dfeab024363b2359d9c72f242e5b78fb

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Windows 7

Posted on Feb 12, 2016 7:27 AM

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Answer 1

turingtest2

Level 10

272,719 points

Feb 12, 2016 1:23 PM in response to safi6382

Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

C:\Program Files\Common Files\Apple\Apple Application Support or
C:\Program Files (x86)\Common Files\Apple\Apple Application Support

where the name of the Program Files folder may vary by region.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

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