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Camera does not work

Camera suddenly stopped working, black screen.

iPhone 6s Plus, iOS 9.2.1

Posted on Feb 12, 2016 7:54 AM

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Question marked as Best reply

Posted on Feb 12, 2016 7:58 AM

Try resetting your iPhone by holding the home and lock buttons down together until you see the Apple logo (about 10 seconds) and see if that resolves the issue.

2 replies

Feb 12, 2016 8:02 AM in response to Melkey13

If the aforementioned steps do not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

More info here:

https://support.apple.com/en-us/HT201263

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

Camera does not work

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