VPP Error 5002

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Level 1

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VPP Error 5002

Hi,

I just enrolled in the Business VPP and cannot seem to get my ID setup correctly to make a purchase.

After signing in, I get the message, "This Apple ID has not yet been used with the Volume Purchase Program for Business. Please click Continue to configure this account for use on the Enterprise Store."

I click Continue, and then get error 5002, "An unknown error has occurred".

I've tried this at least a half-dozen times and keep getting the same error.

Help!

Thanks.

VPP-OTHER, OS X El Capitan (10.11.3), VPP

Posted on Feb 12, 2016 8:42 AM

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Answer 1

Feb 15, 2016 12:30 AM in response to teckler

We have the same problem, except it's for the Volume Purchase Program for Education. Also occured on Feb 12, 2016. Hopefully someone knows how to fix this.

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Answer 2

Feb 15, 2016 12:42 AM in response to Koekoek3514

We too are experiencing the exact same issue but on the Education VPP store too

Really could do with it up and running as need to deploy some software urgently. 😮

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Answer 3

Feb 16, 2016 12:59 AM in response to KDempsey93

We're experiencing the same issue.

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Answer 4

Feb 16, 2016 1:26 AM in response to NickolajA

I currently have a support ticket under investigation by the VPP support team and would advise us all to to open one to help resolve the issue.

I did mention this thread to them when I opened it to let them know there are a number of users experiencing the issue.

I'll post back with any further information I receive or any resolutions 🙂

Many Thanks

K

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Answer 5

Feb 17, 2016 12:35 AM in response to KDempsey93

I can now say that I was able to successfully log into the VPP site without the error 🙂

I sadly don't have any details on the resolution however but if you are still experiencing issues, definitely get in touch with the support team.

Many Thanks

K

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Answer 6

teckler Author

Level 1

0 points

Feb 17, 2016 10:17 AM in response to teckler

My account seems to be fully functional today and I was able to complete the setup of my VPP account and complete a transaction.

I did not receive any notification from Apple that my account registration was complete, I just happened to try logging in today and it worked...

Perhaps Apple should change the message from "An unknown error has occurred" to something like, "please wait a few days for us to complete your request".

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