Why is my mail crashing?

Question

Mail quits unexpectedly since yesterday.  Long message about problem details with an exception code of  EXC_BAD_ACCESS (SIGBUS) and an exception code of KERN_PROTECTION_FAILURE at 0x0000000112033ff8   what do I do? Still happening today. My mail opens up to an email I sent myself off my cell phone. Have iMac 2.5 GHz Intel Core i5  OS X Yosemite

Linc Davis · Accepted Answer

Please launch the Console application in any one of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.Step 1For this step, the title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.In the top right corner of the Console window, there&#x27;s a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.Some private information, such as your name, may appear in the log. Anonymize before posting.Step 2In the Console window, please clear the search box, then select          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You&#x27;ll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.I know the report is long, maybe several hundred lines. Please post all of it anyway. If the report is only a few lines, make sure you cleared the search box.If you don&#x27;t see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)Please don’t post other kinds of diagnostic report—they&#x27;re very long and rarely helpful.When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That&#x27;s a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.If you have an account on Pastebin, please don&#x27;t select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

KERoberts · Answer

This is not easy for a simple computer user  I got to post Mail in the Filter area but then nothing else happened and I could not paste anything else  I also could not link the Pastebin over so I put it in here- they wanted to sell me something new. Can you look at what I pasted and see what the problem is?  I tried to follow your directions but the computer would not do it all. I have an older system 2011 I think.Process:               Mail [360]Path:                  /Applications/Mail.app/Contents/MacOS/MailIdentifier:            com.apple.mailBuild Info:            Mail-2104000000000000~1Responsible:           Mail [360]    mapped file            000000010d0ba000-000000010d0bd000 [   12K] r--/rwx SM&#x3D;COW  /Applications/Mail.app/Contents/Resources/en.lproj/NSInspectorBarSmallItems.nib5   com.apple.IMAP                 0x00007fff886e07df -[IMAPMailboxSyncEngine _fetchUidsFlagsAndLabelsWithMonitor:] + 11346   com.apple.IMAP                 0x00007fff886dc617 -[IMAPMailboxSyncEngine _goWithMessages:] + 17057   com.apple.Mail.framework       0x00007fff8eb6ad8d -[MFLibraryIMAPStore _fetchForCheckingNewMail:] + 4738   com.apple.Mail.framework       0x00007fff8ec559b4 -[MFRemoteStoreAccount _synchronizeMailboxesSynchronously] + 10549   com.apple.Mail.framework       0x00007fff8eb0490a -[MFIMAPAccount synchronizeAllMailboxes] + 11110  com.apple.Mail.framework       0x00007fff8ec549d8 -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 134811  com.apple.Mail.framework       0x00007fff8eb0f8e4 -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] + 6614  com.apple.MailCore             0x00007fff82dd86ba -[MCMonitoredInvocation invoke] + 24215  com.apple.MailCore             0x00007fff82e02924 -[MCThrowingInvocationOperation main] + 4816  com.apple.MailCore             0x00007fff82d8a61d -[_MCInvocationOperation main] + 426Thread 12:: Dispatch queue: Mail Quarantine Property Queue :: NSOperation 0x61800085d820 (QOS: BACKGROUND)15  com.apple.Mail.framework       0x00007fff8ec2a0a1 __86-[NSFileWrapper(HFSExtensions) _Message_writeToURL:options:originalContentsURL:error:]_block_invoke + 526   com.apple.MailCore             0x00007fff82dfdc4a -[MCSocket readBytes:maxLength:error:] + 8307   com.apple.MailCore             0x00007fff82d6cc89 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 1198   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Linc Davis · Answer

You have an IMAP account in which there&#x27;s a message with a corrupt attachment that is causing Mail to crash. Please take the steps suggested on this page. Sometimes a corrupt message on a mail server can be deleted by logging in to the server through its web page.

KERoberts · Answer

Thank you Linc    I tried to follow the directions  I could not hide the messages- the thin line would only move over half way but using the shift button got that email off of my opening page.  It wasn&#x27;t in messages but was in trash i think so I emptied trash and I think that did it. Its not crashing anymore.  Thanks for the step by step info and even though I couldn&#x27;t do every step the email is up and running. That shift key did the trick!

KERoberts · Answer

OK its happening again! After a quiet day with my email working fine I started getting the crash messages again. The only difference is that my MAIL was NOT open when I got the Mail Quit Unexpectedly notice   Should I take the same steps again?