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When I try to connect my IPhone to the laptop; I receive the message " The IPhone XxxxXxxxx cannot be used because it requires a newer version of ITunes...." My IPhone says it has the newest version ~ IOS 9.2.1. My Microsoft XPS says it has the

When I try to connect my IPhone to the laptop; I receive the message " The IPhone “Xxx Xxxxx” cannot be used because it requires a newer version of ITunes...." My IPhone says it has the newest version ~ IOS 9.2.1. My Microsoft XPS says it has the latest version of ITunes for it (12.1.2) . I am not sure how to proceed. FYI, this is the only laptop I connect my IPhone to. Thanks for helping

iPhone 5s

Posted on Feb 12, 2016 12:26 PM

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Posted on Feb 12, 2016 12:39 PM

Sounds like your computer can't run the most recent version of iTunes! (Cause that isn't the most recent version!)

3 replies

Feb 12, 2016 1:04 PM in response to PowderHound12

The most recent (and likely final) release of iTunes that supports Windows XP 32-bit and Windows Vista 32/64 was issued September 2015. It includes support for iOS 9, though not Apple Music. Apple Software Update won't necessarily fetch it for you and may claim you are up to date when you are not. The iTunes download page may not offer it to you either.


See Troubleshooting issues with iTunes for Windows updates if you have any problems installing it, or for direct links to the current or other recent versions.


tt2

When I try to connect my IPhone to the laptop; I receive the message " The IPhone XxxxXxxxx cannot be used because it requires a newer version of ITunes...." My IPhone says it has the newest version ~ IOS 9.2.1. My Microsoft XPS says it has the

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