bernardogarzat

Q: iMessage freezes

My iMessage constantly freezes. ¿How do I fix this?

Posted on Feb 12, 2016 4:37 PM

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Q: iMessage freezes

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  • by Ralph Johns (UK),Apple recommended

    Ralph Johns (UK) Ralph Johns (UK) Feb 14, 2016 12:04 PM in response to bernardogarzat
    Level 9 (72,994 points)
    Applications
    Feb 14, 2016 12:04 PM in response to bernardogarzat

    Hi,

     

    If you mean it opens but then you can't do anything then go to the Contacts App > Preferences > Accounts and make sure only one "Account" is being used to sync you Contacts.

     

    If you mean when you type something you have the Problem  go to the Messages > Edit Menu and turn Spelling Off then On again.

     

    If it is not either of these we will need more info about the actions you are taking.

     

     

     

     

    3Sigcopy2.png

    8:04 pm      Sunday; February 14, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by bernardogarzat,

    bernardogarzat bernardogarzat Feb 15, 2016 4:00 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 15, 2016 4:00 PM in response to Ralph Johns (UK)

    Hello Ralph,

     

    I did the things that you told me so and it haven't solved anything yet. What info do you need? And I realized that my Contacts app freezes too.

     

    Bernardo

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 16, 2016 11:57 AM in response to bernardogarzat
    Level 9 (72,994 points)
    Applications
    Feb 16, 2016 11:57 AM in response to bernardogarzat

    Hi,

     

    Exactly when does the app freeze ?

    Is it as you start the app that the Dock icon  bounces for a few times but no windows ever appear and then when you click and hold the icon it says "Not Responding" and offers you the option to Force Quit ?

     

    Is it when you choose a Contact and start typing a Name in the "To" spot, top of the main window ?

     

    Can you select a Contact but then have difficulty typing an iMessage to send ?

     

    If you can see the main chat window but many items in the various Menus are greyed out - and in particular - the Preferences option then you have a Font problem.

    Open the Font Book app and check the list for AppleGothic  (It appears quiet low down) - use this app even if you normally control your Fonts with another app.

    Make sure it is Active, not Duplicated and Validates (File Menu).

    If it is not there use the Restore Standard Fonts in the File Menu.

     

    Also check all the Helvetica Neue variants are active (Messages uses the Light one to display messages).

    Also Lucida Grande.  This is used in Buddy Lists, particularly if you have groups in the Buddy lists, even if the Buddy List are not displayed.

     

    As the Contacts App is also seemingly effected it is possible it is a Font issue.

     

     

     

    3Sigcopy2.png

    7:57 pm      Tuesday; February 16, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad