Fred202020
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Q: ipad mini 4 activation wont accept apple id password

Any ideas folks? the ipad mini 4 has an activation screen, which for some reason wont recognise the correct user id and password for the apple ID. We have tried a reboot and tried changing the password, but i cant get past the activation screen. I tried to plug in to itunes but it says that the ipad needs a newer version than the one i have- but i have installed the most up to date version.

iPad Mini

Posted on Feb 12, 2016 4:17 PM

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Fred202020

Q: ipad mini 4 activation wont accept apple id password

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  • by Demo,

    Demo Demo Feb 12, 2016 4:26 PM in response to Fred202020
    Level 10 (95,464 points)
    iPad
    Feb 12, 2016 4:26 PM in response to Fred202020

    Last part of your problem first...you need a newer version of iTunes that what you are running on your computer. You may have the latest versions for the OS that you are running on your machine, but you need to use iTunes 12.3 now in order to sync, backup, restore an iOS device running iOS9.

     

    Why not activate the device and then troubleshoot the Apple ID problem. I have activated iOS devices at least a dozen or so times and every time I activated, there was the option to sign into the ID after the device was up and running.bhave you tried skipping that step?

  • by Fred202020,

    Fred202020 Fred202020 Feb 12, 2016 4:34 PM in response to Demo
    Level 1 (0 points)
    Feb 12, 2016 4:34 PM in response to Demo

    It has previously been activated and used by my mother in law, but then she had a problem with it asking for passcodes. When it jammed up we did a factory reset, and now it is asking for the apple id and password, but it wont accept the password and doesnt give us the skip option.

     

    I am uninstalling itunes and reinstalling it as it is telling me that version 12.1.2 is the newest...

  • by Demo,

    Demo Demo Feb 12, 2016 4:59 PM in response to Fred202020
    Level 10 (95,464 points)
    iPad
    Feb 12, 2016 4:59 PM in response to Fred202020

    The latest version of iTunes is 12.3.2. What operating system is your computer?

    http://www.apple.com/itunes/download/

  • by Fred202020,

    Fred202020 Fred202020 Feb 12, 2016 5:06 PM in response to Demo
    Level 1 (0 points)
    Feb 12, 2016 5:06 PM in response to Demo

    Thanks Demo. New version of itunes installed. Plugged into the ipad, and the activation request question has come up on my PC. I have entered the id and password and it is saying that id "cannot be used to unlock this ipad"

     

    Any idea what I should do?

  • by Demo,

    Demo Demo Feb 12, 2016 5:13 PM in response to Fred202020
    Level 10 (95,464 points)
    iPad
    Feb 12, 2016 5:13 PM in response to Fred202020

    It is looking for the Apple ID and password that she used when she set up the device. She must have used iCloud and th device is activation locked now. Does she remember her Apple ID and the original password? Or, did someone else set up the iPad using their ID and password?

  • by Fred202020,

    Fred202020 Fred202020 Feb 12, 2016 5:18 PM in response to Demo
    Level 1 (0 points)
    Feb 12, 2016 5:18 PM in response to Demo

    yeah, we are putting in the original id and password...it isnt playing ball!! if we put the wrong password in, it comes up with an error message "incorrect apple id or password" but if we put all the correct stuff in it comes up with a message saying "incorect apple id. (id details) cannot be used to unlock this ipad"

  • by Demo,

    Demo Demo Feb 12, 2016 5:28 PM in response to Fred202020
    Level 10 (95,464 points)
    iPad
    Feb 12, 2016 5:28 PM in response to Fred202020

    IF you try an OTA activation, have you tried tapping on Don't have an Apple ID or forgot it? See part 6 in this support article.

    Get started with iPhone, iPad, and iPod touch - Apple Support

  • by Fred202020,

    Fred202020 Fred202020 Feb 12, 2016 5:35 PM in response to Demo
    Level 1 (0 points)
    Feb 12, 2016 5:35 PM in response to Demo

    hiya, it doesnt give me that option- i get the what country and language bit, but then it goes into activation and says "this ipad is currently linked to an apple ID (XXXXXXX@XXXXXX) sign in with the apple id that was used to set up this ipad.

     

    We have done that, and it comes up with the error messages above.

     

    I have used the apple ID web page and tried the "forgot my password" and then did a reset. I have also done "forgot my apple ID" and it just confirmed the ID i have been using...

     

    I am stumped....!

  • by Demo,

    Demo Demo Feb 12, 2016 5:40 PM in response to Fred202020
    Level 10 (95,464 points)
    iPad
    Feb 12, 2016 5:40 PM in response to Fred202020

    I am stumped myself. Did you try a forced restart? That resets the system, and it isn't going to hurt.

     

    To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo. The try activation again.

  • by Fred202020,

    Fred202020 Fred202020 Feb 12, 2016 5:42 PM in response to Demo
    Level 1 (0 points)
    Feb 12, 2016 5:42 PM in response to Demo

    Hi Demo, yup...thats how we got to this activation issue.... Im guessing it is stuck in a loop and Apple may need to fix it. we will have to go instore and see if a service centre can help i think...! Thanks for all your help though!!

  • by Demo,Helpful

    Demo Demo Feb 12, 2016 6:02 PM in response to Fred202020
    Level 10 (95,464 points)
    iPad
    Feb 12, 2016 6:02 PM in response to Fred202020

    I Wish I had more to offer. It could be something easy and simple that I'm missing, but nothing is coming to mind. If you take it to an Apple Store, please post back and let us all know what they did to fix it.  In the meantime, hopefully someone else will chime in with a solution for you.