My computer was stolen in an authorised Apple store, but the shop refuses to adequately replace my computer. What should I do?
Good Afternoon,
I bought my macbook in London´s Regent Street store and went travelling to Colombia. My computer broke down and so I went to an authorised Apple shop, INext in Santa Marta. Here is their website: www.inextstore.com.co
On the 27th of January, after three months of waiting for a spare part (which they originally said would take a week or two to find), I was told the part couldn´t be found and they offered to buy my computer from me. I said I would think about it but smelt something dodgy, and went back to the store a few days later to get my computer and money back, when another member of staff told me it had been stolen on the 16th of January, which is before the day in which they offered to buy my computer! This means that over ten days after the theft they didn't notify me of the theft and even tried to conceal it to me. I therefore realised they had been lying to me.
Either way, they offered me a second hand computer to replace my one, but they want to keep the money I paid in advance for the repair as they claim my computer was not functioning. I cannot trust them anymore as they already lied to me, and they might give me a second hand computer that doesn't have original parts.As of today, they still have the money that I paid for the spare part that never arrived and I don´t have a computer.
Does anyone know, apart from denouncing them to the authorities, if there is anything else I can do? I have already written to Apple to let them know of the behavior of their authorised dealer, but any additional siggestions would be great.
Thanks!
MacBook