Bat-21
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Q: Can't install El Capitan on iMac 20 2Ghz MB417LL/A 1224

I'm trying to do clean install of El Capitan on iMac 20 2 GHz, MB417LL/A A1224. Says there is an error during installation and to try again. Have tried many times. Get same error. Install log says can't bless the installer. Please help.

iMac, OS X El Capitan (10.11.3)

Posted on Feb 12, 2016 8:27 PM

by Bat-21,Solvedanswer
Bat-21 Bat-21
Level 1 (0 points)
A:

Turns out it was a blessing problem. Rest the NVRAM. This solved it and I have now upgraded to El Capitan using the installer flash drive. All is well.

Frank

Posted on Feb 20, 2016 3:31 PM

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Bat-21

Q: Can't install El Capitan on iMac 20 2Ghz MB417LL/A 1224

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Feb 14, 2016 7:36 AM in response to Bat-21
    Community Specialists
    Feb 14, 2016 7:36 AM in response to Bat-21

    Greetings Bat-21,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are trying to reinstall El Capitan on your iMac, but receive an error to try again later. There are a couple of different ways you can reinstall OS X, such as using recovery or a backup. Which method are you using? 

     

    The following article describes the different ways to reinstall OS X. Please use this article as a guide.

     

    How to reinstall OS X on your Mac - Apple Support

     

    Have a great day!

  • by Bat-21,

    Bat-21 Bat-21 Feb 14, 2016 6:23 PM in response to joe_7399
    Level 1 (0 points)
    Feb 14, 2016 6:23 PM in response to joe_7399

    Thanks for your response. I'm actually trying to install El Capitan. Currently running 10.10. Initially tried to upgrade but that failed. Next I created a bootable installer on a flash drive and tried to install from there. This also failed. Next I tried a clean install. Erased the drive and attempted to install el capitan on to the clean drive from the installer flash drive this failed. Then tried again in safe mode. This failed too. I tried the clean install again the afternoon but this failed again. Below is the tail end on the install log. These lines repeat over and over. Please let me know is you have any ideas. Thanks.

     

    Feb 14 14:44:47 iMac Unknown[450]: 2016-02-14 14:44:47.124 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:44:47 iMac Unknown[450]: (

    Feb 14 14:44:47 iMac Unknown[450]:         {

    Feb 14 14:44:47 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4addb560>";

    Feb 14 14:44:47 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:44:47 iMac Unknown[450]:     },

    Feb 14 14:44:47 iMac Unknown[450]:         {

    Feb 14 14:44:47 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4addb610>";

    Feb 14 14:44:47 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:44:47 iMac Unknown[450]:     },

    Feb 14 14:44:48 iMac Unknown[450]: 2016-02-14 14:44:48.022 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:44:48 iMac Unknown[450]: (

    Feb 14 14:44:48 iMac Unknown[450]:         {

    Feb 14 14:44:48 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4aab7740>";

    Feb 14 14:44:48 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:44:48 iMac Unknown[450]:     },

    Feb 14 14:44:48 iMac Unknown[450]:         {

    Feb 14 14:44:48 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4aabe0a0>";

    Feb 14 14:44:48 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:44:48 iMac Unknown[450]:     },

  • by Bat-21,

    Bat-21 Bat-21 Feb 14, 2016 8:49 PM in response to Bat-21
    Level 1 (0 points)
    Feb 14, 2016 8:49 PM in response to Bat-21

    I've looked over the install log and realized there is important data in the beginning. Below is the first part of the log. Hope this helps.

     

    Feb 14 14:29:16 iMac InstallAssistant[477]: @(#)PROGRAM:Install  PROJECT:Install-1000

    Feb 14 14:29:16 iMac InstallAssistant[477]: @(#)PROGRAM:IA  PROJECT:InstallAssistant-532

    Feb 14 14:29:16 iMac InstallAssistant[477]: Hardware: iMac9,1 @ 2.00 GHz (x 2), 4096 MB RAM

    Feb 14 14:29:16 iMac InstallAssistant[477]: Running OS Build: Mac OS X 10.11.3 (15D21)

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: DYLD_NO_FIX_PREBINDING=1

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: PWD=/

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: XPC_FLAGS=0x0

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: XPC_SERVICE_NAME=0

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: SHLVL=1

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: __OSINSTALL_ENVIRONMENT=1

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: CI_DEFAULT_OPENCL_USAGE=0

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: OS_INSTALL=1

    Feb 14 14:29:16 iMac InstallAssistant[477]: Env: _=/System/Library/CoreServices/Language Chooser.app/Contents/MacOS/Language Chooser

    Feb 14 14:29:17 iMac Unknown[450]: 2016-02-14 14:29:17.402 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:29:17 iMac Unknown[450]: (

    Feb 14 14:29:17 iMac Unknown[450]:         {

    Feb 14 14:29:17 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc49439010>";

    Feb 14 14:29:17 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:29:17 iMac Unknown[450]:     },

    Feb 14 14:29:17 iMac Unknown[450]:         {

    Feb 14 14:29:17 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4aa5cd00>";

    Feb 14 14:29:17 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:29:17 iMac Unknown[450]:     },

    Feb 14 14:29:18 iMac Unknown[450]: 2016-02-14 14:29:18.040 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:29:18 iMac Unknown[450]: (

    Feb 14 14:29:18 iMac Unknown[450]:         {

    Feb 14 14:29:18 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4acd43c0>";

    Feb 14 14:29:18 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:29:18 iMac Unknown[450]:     },

    Feb 14 14:29:18 iMac Unknown[450]:         {

    Feb 14 14:29:18 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4acd4470>";

    Feb 14 14:29:18 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:29:18 iMac Unknown[450]:     },

    Feb 14 14:29:19 iMac Unknown[450]: 2016-02-14 14:29:19.019 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:29:19 iMac Unknown[450]: (

    Feb 14 14:29:19 iMac Unknown[450]:         {

    Feb 14 14:29:19 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4aa843a0>";

    Feb 14 14:29:19 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:29:19 iMac Unknown[450]:     },

    Feb 14 14:29:19 iMac Unknown[450]:         {

    Feb 14 14:29:19 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4aa84410>";

    Feb 14 14:29:19 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:29:19 iMac Unknown[450]:     },

    Feb 14 14:29:20 iMac Unknown[450]: 2016-02-14 14:29:20.317 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:29:20 iMac Unknown[450]: (

    Feb 14 14:29:20 iMac Unknown[450]:         {

    Feb 14 14:29:20 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4aa84d40>";

    Feb 14 14:29:20 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:29:20 iMac Unknown[450]:     },

    Feb 14 14:29:20 iMac Unknown[450]:         {

    Feb 14 14:29:20 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4aa84df0>";

    Feb 14 14:29:20 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:29:20 iMac Unknown[450]:     },

    Feb 14 14:29:20 iMac InstallAssistant[477]: LSExceptions [0x7fa150c3f5b0] unloaded

    Feb 14 14:29:20 iMac InstallAssistant[477]: Can not connect to /var/run/systemkeychaincheck.socket: No such file or directory

    Feb 14 14:29:20 iMac InstallAssistant[477]: Using distribution archive from /Volumes/Image Volume/Install OS X El Capitan.app/Contents/SharedSupport/OSInstall.mpkg

    Feb 14 14:29:21 iMac Unknown[450]: 2016-02-14 14:29:21.054 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:29:21 iMac Unknown[450]: (

    Feb 14 14:29:21 iMac Unknown[450]:         {

    Feb 14 14:29:21 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4ac98900>";

    Feb 14 14:29:21 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:29:21 iMac Unknown[450]:     },

    Feb 14 14:29:21 iMac Unknown[450]:         {

    Feb 14 14:29:21 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4acbf9a0>";

    Feb 14 14:29:21 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:29:21 iMac Unknown[450]:     },

    Feb 14 14:29:22 iMac Unknown[450]: 2016-02-14 14:29:22.023 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:29:22 iMac Unknown[450]: (

    Feb 14 14:29:22 iMac Unknown[450]:         {

    Feb 14 14:29:22 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4acd4860>";

    Feb 14 14:29:22 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:29:22 iMac Unknown[450]:     },

    Feb 14 14:29:22 iMac Unknown[450]:         {

    Feb 14 14:29:22 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4acd4910>";

    Feb 14 14:29:22 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:29:22 iMac Unknown[450]:     },

    Feb 14 14:29:22 iMac InstallAssistant[477]: Package Authoring Warning: The installer script defines but doesn't use (and can't install) package id com.apple.pkg.OSUpgrade version 10.11.3.1.

    Feb 14 14:29:22 iMac InstallAssistant[477]: Configuring products from SharedSupport folder

    Feb 14 14:29:22 iMac InstallAssistant[477]: Install is double-dmg. Not adding chunklist to download list.

    Feb 14 14:29:22 iMac InstallAssistant[477]: Using product <OSInstallDVDProduct> based on media at /Volumes/Image Volume/Install OS X El Capitan.app/Contents/SharedSupport at distance 5

    Feb 14 14:29:22 iMac InstallAssistant[477]: Using product <OSInstallESDProduct> based on distribution at /Volumes/Image Volume/Install OS X El Capitan.app/Contents/SharedSupport/OSInstall.mpkg at distance 5

    Feb 14 14:29:22 iMac InstallAssistant[477]: Checking Software Update catalog URL https://swscan.apple.com/content/catalogs/others/index-10.11-10.10-10.9-mountain lion-lion-snowleopard-leopard.merged-1.sucatalog

    Feb 14 14:29:22 iMac InstallAssistant[477]: No available package ref for compatibility update. Ignoring.

    Feb 14 14:29:22 iMac InstallAssistant[477]: DM ..F-[DMManager(PrivateMethods) clientConforms:error:]: currentThread=7179=0x1c0b expectedThread=775=0x307

    Feb 14 14:29:22 iMac InstallAssistant[477]: No available package ref for compatibility update. Ignoring.

    Feb 14 14:29:22 iMac InstallAssistant[477]: DM ..F-[DMManager(PrivateMethods) clientConforms:error:]: currentThread=7179=0x1c0b expectedThread=775=0x307

    Feb 14 14:29:22 iMac InstallAssistant[477]: No available package ref for compatibility update. Ignoring.

    Feb 14 14:29:22 iMac InstallAssistant[477]: DM ..F-[DMManager(PrivateMethods) clientConforms:error:]: currentThread=7179=0x1c0b expectedThread=775=0x307

    Feb 14 14:29:23 iMac Unknown[450]: 2016-02-14 14:29:23.056 Language Chooser[449:6847] TSplicedFont failed creating descriptor for:

    Feb 14 14:29:23 iMac Unknown[450]: (

    Feb 14 14:29:23 iMac Unknown[450]:         {

    Feb 14 14:29:23 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4acd09d0>";

    Feb 14 14:29:23 iMac Unknown[450]:         name = NotoSansBuhid;

    Feb 14 14:29:23 iMac Unknown[450]:     },

    Feb 14 14:29:23 iMac Unknown[450]:         {

    Feb 14 14:29:23 iMac Unknown[450]:         UnicodeRange = "<__NSCFCharacterSet: 0x7fbc4acd0a80>";

    Feb 14 14:29:23 iMac Unknown[450]:         name = NotoSansHanunoo;

    Feb 14 14:29:23 iMac Unknown[450]:     },

  • by joe_7399,

    joe_7399 joe_7399 Feb 15, 2016 6:46 AM in response to Bat-21
    Community Specialists
    Feb 15, 2016 6:46 AM in response to Bat-21

    Greetings Bat-21,

     

    Thanks for using the Apple Support Communities!

     

    Thanks for responding with this information. At this point, I would suggest contacting AppleCare directly. Contacting Apple Support will allow us to look at this specific situation and provide you the best support possible. 

     

    Contact Apple Support - Apple Support

     

    Have a great day!

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Feb 15, 2016 7:29 AM in response to Bat-21
    Level 5 (7,127 points)
    Mac OS X
    Feb 15, 2016 7:29 AM in response to Bat-21

    back up your system with time machine

    Use Time Machine to back up or restore your Mac - Apple Support

    and validate your hard drive with Disk Utiltiy

    Using Disk Utility to verify or repair disks - Apple Support\

    not too long ago a user posted they were having issues with 10.11 and later said the model flash drive they were using was at fault. If you are attempting an install from a flash drive you may wish to use another brand if one is available to you.

    Create a bootable installer for OS X - Apple Support

    follow Apple Computers directions on this from the link above.

     

    If you have any 3rd party cleaning or manage tools on your mac you should uninstall them, any Mac AV should also be removed and uninstalled it any is running. before you download the installer.

     

    Disconnect all external devices with the exception of the mouse and keyboard


    attempt to reinstall

     

    if the process fails it could be a corruption with the 10.11 installer, try re-downloading the installer from the App Store.

     

    run the new installer,

     

    if the process fails try removing any 3rd party RAM in your system.

  • by Bat-21,

    Bat-21 Bat-21 Feb 19, 2016 5:09 PM in response to JimmyCMPIT
    Level 1 (0 points)
    Feb 19, 2016 5:09 PM in response to JimmyCMPIT

    I tried your suggestion. It failed again. This is what the log says:

    Feb 19 16:51:06 Frank-Scudders-Imac-4.local InstallAssistant[914]: Package Authoring Warning: The installer script defines but doesn't use (and can't install) package id com.apple.pkg.OSUpgrade version 10.11.3.1.

    Feb 19 16:55:49 Frank-Scudders-Imac-4.local InstallAssistantTool[924]: Couldn't bless the installation disk: /Volumes/Install OS X El Capitan.

    Anything else I could try?

  • by Bat-21,Solvedanswer

    Bat-21 Bat-21 Feb 20, 2016 3:31 PM in response to Bat-21
    Level 1 (0 points)
    Feb 20, 2016 3:31 PM in response to Bat-21

    Turns out it was a blessing problem. Rest the NVRAM. This solved it and I have now upgraded to El Capitan using the installer flash drive. All is well.

    Frank