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Unable to get credit card security code and expiration date to be retained.

When setting up credit card information the security code and expiration date are entered but they are not retained. This became aparent when trying to make a purchase on a family shared device. What are we doing wrong? Also the shared device has funds available to cover the purchase, but a pop-up appears saying security code needs to be entered by the Organizer.

iPad, iOS 9.2.1

Posted on Feb 12, 2016 7:25 PM

Reply
1 reply

Feb 14, 2016 7:00 AM in response to reveleve

Hello reveleve,



I understand that you're being prompted to re-enter your billing information when a purchase is attempted from another device in your family group. This typically indicates a mismatch between the information entered for your iTunes Store account and your bank's records. The article linked below provides further information that should be helpful.

If your credit card company‘s records don‘t match your records in the iTunes Store
https://support.apple.com/en-us/HT203208



Cheers!

Unable to get credit card security code and expiration date to be retained.

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