-
All replies
-
Helpful answers
-
Feb 12, 2016 11:20 PM in response to Aahashleyby Jay-Ray,The only steps available are listed in Change or reset a user account password on your Mac - Apple Support
If the mom has access to an administrator account this may be helpful following those steps.
Depending on how your friend had the computer set up, it may be tired to her Apple ID which the mom, assuming she's the inheritor, may be able to contact Apple for help recovering the account.
Good luck and sorry for your loss.