Donald & Gillian McDonald

Q: latest ATV just buffers constantly we have ultra fast fibre what is its problem?

Latest ATV just constantly buffers despite us using ultra fast fibre broadband,  our 4 years old ATV works perfectly, what is wrong with the new model?

MacBook Air, OS X Mountain Lion (10.8.2)

Posted on Feb 12, 2016 8:40 PM

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Q: latest ATV just buffers constantly we have ultra fast fibre what is its problem?

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  • by joe_7399,

    joe_7399 joe_7399 Feb 14, 2016 7:46 AM in response to Donald & Gillian McDonald
    Community Specialists
    Feb 14, 2016 7:46 AM in response to Donald & Gillian McDonald

    Hi Donald & Gillian McDonald,

     

    Thanks for using the Apple Support Communities!

     

    From your post, I understand that content is not streaming from your Apple TV without buffering as you expect. To begin troubleshooting this situation, I recommend reading over and working through the suggested steps located in the following article. 

     

    Get help playing or streaming content on your Apple TV - Apple Support

     

    Best!

  • by Donald & Gillian McDonald,

    Donald & Gillian McDonald Donald & Gillian McDonald Feb 14, 2016 8:37 PM in response to joe_7399
    Level 1 (35 points)
    Feb 14, 2016 8:37 PM in response to joe_7399

    Yes checked and tried all the tricks.  Now we have nothing at all on screen light is on steadily.  apparently need to restore don't have usb-c cable local store want $50 for a cable! makes this thing a very expensive black brick.

  • by joe_7399,

    joe_7399 joe_7399 Feb 15, 2016 6:05 AM in response to Donald & Gillian McDonald
    Community Specialists
    Feb 15, 2016 6:05 AM in response to Donald & Gillian McDonald

    Hi Donald & Gillian McDonald,

     

    Thanks for using the Apple Support Communities!

     

    Thanks for responding with this information and I can certainly understand the frustration. Restoring may be a useful next step and you can do so without a USB-C cable. The following article explains how to complete this process. 

     

    You would only need to restore using iTunes and a USB-C cable if your Apple TV won’t turn on or respond at all. 

     

    Restore your Apple TV to its factory settings - Apple Support

     

    Best!

  • by Donald & Gillian McDonald,

    Donald & Gillian McDonald Donald & Gillian McDonald Feb 15, 2016 3:47 PM in response to joe_7399
    Level 1 (35 points)
    Feb 15, 2016 3:47 PM in response to joe_7399

    New HDMI cable now has ATV back on screen did full restore to factory settings complete with latest update now will not even load any content just spinning wheel of death, can't think of anything else to change, old model ATv works perfectly there must be a problem with this device?

  • by vazandrew,

    vazandrew vazandrew Feb 15, 2016 4:47 PM in response to Donald & Gillian McDonald
    Level 6 (19,023 points)
    Apple TV
    Feb 15, 2016 4:47 PM in response to Donald & Gillian McDonald

    That indicates a network issue, another device working won't rule that out

     

    What is the current connection via speedtest?

    Mmake sure DNS is set to auto (settings - general - network)

    If on wifi try Ethernet

    To see a current status of the network get a report from istumbler, or similar. Look for signal strength, noise, nearby networks

    Test on another network

  • by ryanfromanaheim,

    ryanfromanaheim ryanfromanaheim Feb 18, 2016 3:06 PM in response to Donald & Gillian McDonald
    Level 1 (4 points)
    Feb 18, 2016 3:06 PM in response to Donald & Gillian McDonald

    I've started having the same issue with buffering video around December with Netflix, Youtube, HBO Now, and The Weather Channel. Running SpeedTest on my ATV4 I get around 19-22mbps, still my video buffers or quality of the video drops. I would go to the Netflix app on my SmartTV and no issues with streaming. I have taken the ethernet from my TV to place in the Apple TV and no change. I just recently restored my Apple TV back to the factory settings, still didn't help.

     

    Wondering if I have a faulty device?

  • by vazandrew,

    vazandrew vazandrew Feb 18, 2016 3:51 PM in response to ryanfromanaheim
    Level 6 (19,023 points)
    Apple TV
    Feb 18, 2016 3:51 PM in response to ryanfromanaheim

    Make sure DNS is set to auto (settings - general - network)

    Make sure router is up to date

    Reboot ATV and router

    Ttry a reinstall of Netflix app

    Test on another network

  • by yordan2607,

    yordan2607 yordan2607 Feb 18, 2016 9:00 PM in response to Donald & Gillian McDonald
    Level 1 (0 points)
    Feb 18, 2016 9:00 PM in response to Donald & Gillian McDonald

    Same issue here,my library takes forever to load like half an hour for an episode of game of thrones,ridiculous!!!!!also when it gets to play there is a lot of buffering throughout the episode,also experienced buffering with the FX Now app,it doesn't happen with rentals though it seems to be a problem with my library,tried restarting but nothing....my wifi is super fast at 50mbps and my laptop and iPhone are perfectly working,i have 2 Apple TV 3 and they work flawless if Apple doesn't send an update or fix the issue somehow I'm filling for a refund.

  • by vazandrew,

    vazandrew vazandrew Feb 18, 2016 9:37 PM in response to yordan2607
    Level 6 (19,023 points)
    Apple TV
    Feb 18, 2016 9:37 PM in response to yordan2607

    There is nothing for Apple to fix as it is a network issue on your end. Other devices working isn't going to rule that out

    Was the current connection verified? DNS? Diagnostic report? Ethernet?

  • by NeedsumHelp!!,

    NeedsumHelp!! NeedsumHelp!! Feb 19, 2016 1:51 AM in response to vazandrew
    Level 1 (0 points)
    Feb 19, 2016 1:51 AM in response to vazandrew

    Sure are a lot of people with network issues.  I always wondered why there were so many "refurbished" Apple TV's available.When just about every media box can play back everything thrown at it and then the Apple just chokes on it----I can see why people get frustrated.

     

    Apple needs to retool their streaming feeds to people who have this kind of "network" issue to whatever the other media devices use that don't seem to have this issue.  I know you will not understand my logic but come on....I have 3 other media boxes...western digital, roku, and asus player that loves my network the way it is....BUT Apple just buffers on the same content that the others run without a problem.

     

    So....that's why you will continue to see people asking for help concerning buffering in the future.  Glad you guys can just copy and paste the same "help" info.

  • by yordan2607,

    yordan2607 yordan2607 Feb 19, 2016 6:27 AM in response to vazandrew
    Level 1 (0 points)
    Feb 19, 2016 6:27 AM in response to vazandrew

    Sure is a network connection on my end...you keep saying that to anyone reporting this type of issue,if my laptop,iPad,iPhone,PS4 and 2 ATV3 are working fine how it is a network issue on my end?,also takes like 20 minutes to load an episode of game of thrones from my library when the ATV3 plays it in 3 seconds,so is it a stil a network issue on my end?,i thank you for taking the time to reply but please stop saying everyone with this issue the same thing when is clearly an apple issue with the ATV4's software,so if you are not going to add something helpful to resolve the issue better don't reply,thanks.

  • by vazandrew,

    vazandrew vazandrew Feb 19, 2016 7:33 AM in response to NeedsumHelp!!
    Level 6 (19,023 points)
    Apple TV
    Feb 19, 2016 7:33 AM in response to NeedsumHelp!!

    There are a select group that post issues, it is working just fine for the majority. Just because other devices are working, that in no way rules out a network issue. No, if there is something on ones network that is causing the issue then it is their responsibility to do proper troubleshooting. If you took the device to another network you would also see that it works just fine. But yet, you just want to make an assumption and point the finger.

  • by ryanfromanaheim,

    ryanfromanaheim ryanfromanaheim Feb 19, 2016 9:53 AM in response to vazandrew
    Level 1 (4 points)
    Feb 19, 2016 9:53 AM in response to vazandrew

    DNS is set to automatic, everything up to date on my gateway, reinstalled everything on the ATV4, haven't tried another network.

     

    Everything was working fine until December. Hooked up my ATV3 and it worked like a champ. Thinking a recent software update may have changed things.

  • by vazandrew,

    vazandrew vazandrew Feb 19, 2016 10:12 AM in response to ryanfromanaheim
    Level 6 (19,023 points)
    Apple TV
    Feb 19, 2016 10:12 AM in response to ryanfromanaheim

    Unlikely to be software related. I would test it on another network or take it to Apple for testing.

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