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Screen frozen, press power off message

screen filled transparent black top down with message to hold down power button to turn off, then restart. apple message or virus? Do I follow?

MacBook Pro

Posted on Feb 12, 2016 9:00 PM

Reply
1 reply

Feb 14, 2016 8:02 AM in response to hpfromsp

Hi hpfromsp,

Thank you for contributing to the Apple Support Communities.

It sounds like you saw a message on your Mac telling you to restart the computer. This is most likely an Apple message relating to an error known as a "kernel panic."

You can find troubleshooting steps to help with this situation in OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

Best Regards.

Screen frozen, press power off message

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