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Macbook Pro shutting down unexpectedly

My Macbook Pro (With retina, late 2013) has shut down unexpectedly. Operating under OS X Yosemite 10.10.5. It has never happened before but has done it 3 times today already. It won't turn back on unless I connect it to a power source even though it has been 60-80% charged each time its shut down. It doesn't give me an error when I turn it back on, the only thing noticeably different is that it sets my date and clock back a year. I have ran diagnostics but it is saying no errors found!

MacBook Pro with Retina display

Posted on Feb 13, 2016 5:16 AM

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Posted on Feb 13, 2016 5:23 AM

I'd like more info:can you put an Etrecheck list here please: download from etrecheck.com

8 replies

Feb 13, 2016 5:30 AM in response to Lexiepex

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-13 13:28:46

Download EtreCheck from http://etrecheck.com

Runtime 1:49

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 558 - SN = C0134840EX8FT601A


Video Information:

Intel Iris

Color LCD 2560 x 1600


System Software:

OS X Yosemite 10.10.5 (14F27) - Time since boot: less than an hour


Disk Information:

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.77 GB (182.64 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information:

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[loaded] 149 Apple tasks

[running] 63 Apple tasks


System Launch Daemons:

[loaded] 185 Apple tasks

[running] 77 Apple tasks


Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[running] com.spotify.webhelper.plist [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Application Hidden (/Applications/Spotify.app)


Other Apps:

[running] com.adobe.CCLibrary.55412

[running] com.adobe.CCXProcess.101420

[running] com.adobe.acc.AdobeDesktopService.86936.6AFB3C74-7F8F-4483-B8C3-DD9E59F121F4

[running] com.adobe.accmac.102556

[running] com.apple.xpc.launchd.oneshot.0x10000002.Microsoft Word

[running] com.apple.xpc.launchd.oneshot.0x10000003.Microsoft AU Daemon

[running] com.apple.xpc.launchd.oneshot.0x10000005.EtreCheck

[running] com.google.Chrome.15368

[loaded] com.microsoft.autoupdate.fba.65352

[running] com.microsoft.autoupdate2.65636

[running] com.spotify.client.48028


Internet Plug-ins:

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]

FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version


User internet Plug-ins:

Google Earth Web Plug-in: Version: 7.1 [Support]


3rd Party Preference Panes:

Flash Player [Support]

Flip4Mac WMV [Support]

Java [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

40% Microsoft AutoUpdate

16% kernel_task

8% Spotify Helper(2)

4% Spotify

3% Adobe CEF Helper(2)


Top Processes by Memory:

629 MB kernel_task

369 MB Google Chrome Helper(4)

328 MB Spotify Helper(2)

262 MB Safari

205 MB Microsoft Word


Virtual Memory Information:

224 MB Free RAM

7.78 GB Used RAM (3.46 GB Cached)

0 B Swap Used


Diagnostics Information:

Feb 13, 2016, 01:00:49 PM Self test - passed

Feb 12, 2016, 02:20:55 PM ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2016-02-12-142055_[redacted].crash

com.adobe.acc.AdobeDesktopService - /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service

Feb 13, 2016 6:56 AM in response to kavanagh29

You're getting the usual results of posting "etrecheck" stuff on this site.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Macbook Pro shutting down unexpectedly

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